SAMIR ABDEL HAQ, Freelance Trainer

SAMIR ABDEL HAQ

Freelance Trainer

Freelancer

Lieu
Jordanie - Amman
Éducation
Baccalauréat, English lit. and Political sciences.
Expérience
30 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :30 years, 7 Mois

Freelance Trainer à Freelancer
  • Jordanie - Amman
  • Je travaille ici depuis mars 2018

Trainer / Banking Sector

Operations Manager à Orange Academy for Training & Consulting
  • Jordanie - Amman
  • juillet 2017 à mars 2018

Operations Manager

Trainer- Banking Consultant à Alliance - Human Performance Development
  • Émirats Arabes Unis - Dubaï
  • février 2014 à avril 2017

Responsible for training Emirati Program Batches (New Comers- Emiratisation) - DIB Bank UAE.
(http://www.dib.ae/careers/emarati).

Trainer - Banking Consultant à Philadelphia Consulting
  • Libye - Tripoli
  • janvier 2013 à février 2014

Freelance Trainer / Banking Consultant.

Operations Manager à Pixel Technology Center
  • Jordanie - Amman
  • mars 2012 à septembre 2013

Pixel Technology Center is one of the well-known centers in Amman. Pixel Center provides wide range of school courses and diploma certifications as well as Graphics and Animation, Networking, Programming & English Courses.
Duties:
Supervise clerical and administrative personnel.
Recommend changes to policies or procedures to improve operations.
Plan budgets for contracts, equipment, and supplies.
Monitor the facility to ensure that it remains safe, secure, and well maintained.
Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
Ensure that facilities meet environmental, health, and security standards and comply with government regulations.

Branch Manager à First Finance Company
  • Jordanie - Zarqa
  • janvier 2010 à février 2012

Islamic Financing of Movable and Immovable Assets to Corporate And Individuals.
-Approving/Rejecting financing applications and assuring they comply with alsharia laws.
-New business development.
-Building relationship, marketing, and maintaining excellent standards.
-Staff training and motivating.
-Branch management and supervision.
-Responsible for interviewing and recruiting staff.
-Responsible of collection and following up remedial loans.

Branch Manager à Arab Bank Plc
  • Jordanie
  • juillet 1993 à décembre 2009

- Developing a business strategy and plan for the branch in coordination with retail management and bank policy, with continuous follow up of its implementation.
- Achieving branch sales and service quality targets through managing and
developing branch personnel efforts.
- Ensuring implementation of all operational control in the branch.
- Implement branch sales budget and sales plan.
- Coach and train staff to ensure full comprehension of bank policies, services and bank products through regular meetings and motivation.
- Manage staff and their rotation to ensure all functions are consistently
covered.
- Ensure services are delivered to all customers equally and are up to the level of customer satisfaction and expectation, with minimal margins of error.
- Developing and maintaining an effective communication function utilizing, advertising and public relations to establish a positive, high visible position that enhances the image of the bank both to the general public and internal staff.

Éducation

Baccalauréat, English lit. and Political sciences.
  • à University of Jordan
  • février 1993

Major in English lang. and Literature minor in Political Sciences.

Specialties & Skills

Achieving Targets
drive and motivation to meet targets
Manage a team of customer service staff
Customer Service
strong sales customer service and people skills
Computer skills
Training & Coaching
Banking operations
Branch Management
Customer Service

Langues

Arabe
Langue Maternelle
Serbe
Langue Maternelle
Anglais
Moyen
Croate
Expert
Bosnien
Expert

Adhésions

Expert Bankers Association
  • Member
  • January 2015
Arab Trainers Union
  • Certified Trainer
  • March 2016
Arab Board for IT & Leadership Training
  • Member
  • May 2017

Formation et Diplômes

TOT (Formation)
Institut de formation:
BDC Amman - Jordan
Date de la formation:
December 2012
Intensive Leadership Course (Retail Qeyadat) (Formation)
Institut de formation:
Arab Bank Plc. Jordan
Date de la formation:
January 2007
Durée:
430 heures
More than 100 courses and seminars in the banking field (Formation)
Institut de formation:
Arab Bank Trainig Center
Date de la formation:
July 1993
Certified Trainer in Life Skills (Formation)
Institut de formation:
Arab Board for IT & Leadership Training
Date de la formation:
May 2017
Durée:
25 heures
MTa Masterclass Certification (Formation)
Institut de formation:
MTa Learning Ltd