سمير عبدالحق, Freelance Trainer

سمير عبدالحق

Freelance Trainer

Freelancer

البلد
الأردن - عمان
التعليم
بكالوريوس, English lit. and Political sciences.
الخبرة
30 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :30 years, 7 أشهر

Freelance Trainer في Freelancer
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ مارس 2018

Trainer / Banking Sector

Operations Manager في Orange Academy for Training & Consulting
  • الأردن - عمان
  • يوليو 2017 إلى مارس 2018

Operations Manager

Trainer- Banking Consultant في Alliance - Human Performance Development
  • الإمارات العربية المتحدة - دبي
  • فبراير 2014 إلى أبريل 2017

Responsible for training Emirati Program Batches (New Comers- Emiratisation) - DIB Bank UAE.
(http://www.dib.ae/careers/emarati).

Trainer - Banking Consultant في Philadelphia Consulting
  • ليبيا - طرابلس
  • يناير 2013 إلى فبراير 2014

Freelance Trainer / Banking Consultant.

Operations Manager في Pixel Technology Center
  • الأردن - عمان
  • مارس 2012 إلى سبتمبر 2013

Pixel Technology Center is one of the well-known centers in Amman. Pixel Center provides wide range of school courses and diploma certifications as well as Graphics and Animation, Networking, Programming & English Courses.
Duties:
Supervise clerical and administrative personnel.
Recommend changes to policies or procedures to improve operations.
Plan budgets for contracts, equipment, and supplies.
Monitor the facility to ensure that it remains safe, secure, and well maintained.
Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
Ensure that facilities meet environmental, health, and security standards and comply with government regulations.

Branch Manager في First Finance Company
  • الأردن - الزرقاء
  • يناير 2010 إلى فبراير 2012

Islamic Financing of Movable and Immovable Assets to Corporate And Individuals.
-Approving/Rejecting financing applications and assuring they comply with alsharia laws.
-New business development.
-Building relationship, marketing, and maintaining excellent standards.
-Staff training and motivating.
-Branch management and supervision.
-Responsible for interviewing and recruiting staff.
-Responsible of collection and following up remedial loans.

Branch Manager في Arab Bank Plc
  • الأردن
  • يوليو 1993 إلى ديسمبر 2009

- Developing a business strategy and plan for the branch in coordination with retail management and bank policy, with continuous follow up of its implementation.
- Achieving branch sales and service quality targets through managing and
developing branch personnel efforts.
- Ensuring implementation of all operational control in the branch.
- Implement branch sales budget and sales plan.
- Coach and train staff to ensure full comprehension of bank policies, services and bank products through regular meetings and motivation.
- Manage staff and their rotation to ensure all functions are consistently
covered.
- Ensure services are delivered to all customers equally and are up to the level of customer satisfaction and expectation, with minimal margins of error.
- Developing and maintaining an effective communication function utilizing, advertising and public relations to establish a positive, high visible position that enhances the image of the bank both to the general public and internal staff.

الخلفية التعليمية

بكالوريوس, English lit. and Political sciences.
  • في University of Jordan
  • فبراير 1993

Major in English lang. and Literature minor in Political Sciences.

Specialties & Skills

Achieving Targets
drive and motivation to meet targets
Manage a team of customer service staff
Customer Service
strong sales customer service and people skills
Computer skills
Training & Coaching
Banking operations
Branch Management
Customer Service

اللغات

العربية
اللغة الأم
الصربية
اللغة الأم
الانجليزية
متوسط
الكرواتية
متمرّس
البوسنية
متمرّس

العضويات

Expert Bankers Association
  • Member
  • January 2015
Arab Trainers Union
  • Certified Trainer
  • March 2016
Arab Board for IT & Leadership Training
  • Member
  • May 2017

التدريب و الشهادات

TOT (تدريب)
معهد التدريب:
BDC Amman - Jordan
تاريخ الدورة:
December 2012
Intensive Leadership Course (Retail Qeyadat) (تدريب)
معهد التدريب:
Arab Bank Plc. Jordan
تاريخ الدورة:
January 2007
المدة:
430 ساعة
More than 100 courses and seminars in the banking field (تدريب)
معهد التدريب:
Arab Bank Trainig Center
تاريخ الدورة:
July 1993
Certified Trainer in Life Skills (تدريب)
معهد التدريب:
Arab Board for IT & Leadership Training
تاريخ الدورة:
May 2017
المدة:
25 ساعة
MTa Masterclass Certification (تدريب)
معهد التدريب:
MTa Learning Ltd