Servee Palmans, Managing Director /  Proprietor

Servee Palmans

Managing Director / Proprietor

Hopatec Sports Services

Location
United Arab Emirates - Dubai
Education
Master's degree, Executive MBA
Experience
32 years, 2 Months

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Work Experience

Total years of experience :32 years, 2 Months

Managing Director / Proprietor at Hopatec Sports Services
  • United Arab Emirates - Dubai
  • My current job since October 2014

Hopatec Sport Services provides rallies and sports tournament services to sport clubs and sports event organisers. Integrating sports events with fund-raising for charitable causes.

Director School Administration and Business Operations at GEMS Education
  • United Arab Emirates - Dubai
  • October 2009 to September 2014

A portfolio of 40+ schools reporting to the Group Chief Executive Officer.

As a member of the Executive Committee, on a corporate level fully responsible for the school administration and business operations coordination in the fields of pre-operations, school risk management (health, hygiene, safety), security, facility management & preventive maintenance, school ventures (catering, uniforms, transport, and value added extra-curricular activities).

Leading and coaching a team of 70+ school based Manager School Operations and Manager School Facilities.

Regional Director of Operational Innovation Middle East at Starwood Hotels & Resorts, Inc.
  • United Arab Emirates - Dubai
  • April 2002 to September 2009

A portfolio of 50 hotels in the Middle East, reporting directly to the Regional Senior Vice President Middle East.

As a member of the Regional Leadership Team, on a corporate level fully responsible for the regional operations coordination in the fields of guest satisfaction, quality assurance, brand standards, health / hygiene / safety, operational innovation, procurement.

Leading and coaching a team of 17 hotel based Directors of Six Sigma (Project Managers - “Black Belts”), 80 hotel based “Green Belts” (Part-time Project Managers) and a Regional Manager Procurement.

Director of Sales Africa & Middle East at Starwood Hotels & Resorts, Inc.
  • Egypt - Cairo
  • April 2000 to March 2002

A portfolio of 52 hotels in Africa and the Middle East, reporting directly to the Divisional President Africa & Middle East.

As a member of the Divisional Leadership Team, on a corporate level fully responsible for the operational management & strategic planning of the divisional marketing organization.

Coaching a team of 4 Corporate Directors and 1 Manager, covering the following areas of responsibilities: public relations, advertising, creative services, partnership marketing, sales administration & training, room reservation & revenue management, and world-wide reservations.

Leading and coaching a team of 52 hotel based Directors of Marketing.

Director Revenue Management Africa, India & Middle East at Starwood Hotels & Resorts, Inc.
  • Egypt - Cairo
  • January 1999 to March 2000
Manager Reservations Training Africa, India & Middle East at Starwood Hotels & Resorts, Inc.
  • United Arab Emirates - Dubai
  • September 1997 to December 1998
Front Office Manager at Sheraton Deira
  • United Arab Emirates - Dubai
  • January 1996 to August 1997
Front Office Manager at Hilton National Coventry
  • United Kingdom
  • April 1994 to December 1995
Assistant Front Office Manager at Bahrain Hilton
  • Bahrain - Manama
  • January 1993 to March 1994
Front Office Coordinator at Bahrain Hilton
  • Bahrain - Manama
  • August 1992 to December 1992
Front Office Trainer at Bahrain Hilton
  • Bahrain - Manama
  • February 1992 to July 1992

Education

Master's degree, Executive MBA
  • at HTW Chur - Swiss School of Tourism and Hospitality
  • November 2009
Bachelor's degree, Operational Management
  • at Hoge Hotelschool Maastricht
  • January 1992
High school or equivalent, Higher General Secondary Education
  • at Scholengemeenschap Sinter Meerten (HAVO)
  • July 1986

Specialties & Skills

Microsoft Office
operations
Courses
Microsoft Office Applications
Several eCornell Courses

Languages

English
Expert
German
Expert
Dutch
Expert

Training and Certifications

Kaplan – Norton Balanced Scorecard (Certificate)
Date Attended:
September 2014
Certified Six Sigma Master Black Belt (Certificate)
Date Attended:
January 2006
Graduate Charter of Certified Risk Management (CRM) (Certificate)
Date Attended:
January 2009
EFQM – Qualified Excellence Assessor (Certificate)
Date Attended:
July 2013

Hobbies

  • Endurance Sport (Triathlons & Marathons)