Learning & Development Manager
Kout Food Group
مجموع سنوات الخبرة :21 years, 3 أشهر
Working as General Manager - Learning & Business Excellence from Jan ‘12 onwards.
Grp Manage Learning & development
• Corporate Training Manager for INOX currently, which is a national chain of multiplexes with 13 properties a total of 182 managers and employee strength of 1070.
• Management of change and quantifying of process within the demanding and high growth oriented business environment.
• Implementation of modern management training practices and programs, concerning personnel, IT, reporting systems, and partnership front line staff-support office relations, etc.
• Started the department after 4 years of existence.
• Introduced Employee Orientation & Induction program.
• Systematic Sectional training program
• Formalized all Standard Operating procedures for all departments.
• Built capabilities of all HR Professionals in the company on training through strategic TTT
• Introduced a Management Training Program from growing business needs.
• Last profile at Pizza Hut- Training Manager (in charge of training across 17 restaurants in Mumbai, and 5 restaurants in Gujarat
• Built capabilities of 147 managers for P&L, strategic planning, staffing, and sales development etc., for Pizza Hut’s two markets of Mumbai and Gujrat a total of 26 restaurants.
• Conceived and implemented the Training Template and the Quarterly training planner for planning, executing and evaluating training across the franchisee
• As employee champion curbed restaurant management attrition to a minimal 13% market wide.
• Setup and implementation of brand standard employee induction program, as well as systematic basic training for all employees
• Build capabilities of team members and managers to learn and grow in the industry (Currently 65% of managers are internally developed to their position)
• Developed and implemented a Call Center training program for the company for its Home service order taking at and outsourced call center across all markets.
3 Yr Diploma in Hotel Management - I.H.M. MUMBAI - PASS - 2001
