Assistant Sales Manager
CEMEX EGYPT
Total des années d'expérience :23 years, 6 Mois
Led the Upper Egypt sales team, exceeding targets through effective leadership and collaboration with the Sales Manager. Prepared monthly reports on equipment and consumption rates, meeting approved budgets. Managed day‑to‑day functions with 60 direct customers and over 150 small retailers, achieving increased market share and customer base. Analyzed market and competitor behaviors, successfully increasing premium product sales by 18K/TN/M in the first year.
Optimized logistics customer service operations, achieving an impressive 96.5% response time through effective management of the shipments follow‑up team. Spearheaded the insurance redemption program, resulting in a remarkable 4.8/5 customer satisfaction index surveys.
Administered and optimized the shipments follow‑up team, achieving full utilization of trucks at 100%, even amidst challenging freight increases.
Engage in strategic planning and forecasting assessing market trends, aligning resources efficiently, and implementing targeted strategies to ensure optimal operational outcomes and surpass sales goals.
In charge of elevating customer satisfaction in shipping services, I orchestrated the effective
management of the shipments follow‑up team.
Resolving customer concerns, ensuring seamless problem‑solving, and meticulously
monitoring the response time for haulers.
Resolving customer issues within the Upper Egypt region concerning logistics.
Ensuring smooth operations and effective shipment tracking with maintaining a vigilant focus on facilitating the timely delivery of shipments.
Follow up the shipment & ensure the delivery to the customer, handling customer inquiries; complaint & works to solve it.
Supporting the sales team by furnishing them with comprehensive reports on customer transactions, contributing to informed decision‑making, and consistently updating the customer database for enhanced efficiency and accuracy.
Accountable for the customer's receivables, Inventory & the store audits;
Achieve saving in budget by 10% by reducing unnecessary spending & utilization the inventory, cost control, financial efficiency & ensuring the integrity of receivables data.
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