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Mohamed Hamed, IT Service Desk

Mohamed Hamed

IT Service Desk

B-tech

Location
Egypt - Cairo
Education
Bachelor's degree, Computer Science And Computer Networks
Experience
3 years, 5 Months

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Work Experience

Total years of experience :3 years, 5 Months

IT Service Desk at B-tech
  • Egypt - Cairo
  • My current job since June 2023

Responsible for:
 ticketing system(Manage Eingine )
 support remotely by (SCCM)
 - Install, Maintain, and troubleshoot all PC s, sharing printers, cables
Mohamed Hamed Abo El-khair
Mobile : 01061896196
Address : Nasr City -Cairo
E-mail :mohamedhamed1998201618@gmail.com
 - Provide IT helpdesk support and resolve problems LAN, and VLAN
 -Provide IT helpdesk support at microsoft servers at active directory and
group policy
 - Running diagnostic checks and servicing essential IT hardware /
software.
 - Install, Maintain, and troubleshoot surveillance systems including CCTV
analog camera, DVR, IP camera, NVR, and access control

IT Technical Support Engineer at ghalioungui trading
  • Egypt - Cairo
  • October 2021 to May 2023

 Responsible for:
 ticketing system(Manage Eingine )
 support remotely by(any desk-rust desk)
 - Install, Maintain, and troubleshoot all PC s, sharing printers, cables
 - Provide IT helpdesk support and resolve problems LAN, and VLAN
 -Provide IT helpdesk support at microsoft servers at active directory and
group policy
 - Running diagnostic checks and servicing essential IT hardware /
software.
 - Install, Maintain, and troubleshoot surveillance systems including CCTV
analog camera, DVR, IP camera, NVR, and access control

training 3 months at shndscps for it solution at shndscps for it solution
  • Egypt - Cairo
  • July 2020 to September 2020

help desk

training 3 months at creative motion company at creative motion
  • Egypt - Cairo
  • July 2019 to September 2019

help desk

training 3 months at new cairo academy July 2018 - September 2018 at New Cairo Academy
  • Egypt - Cairo
  • July 2018 to September 2018

help desk

Education

Bachelor's degree, Computer Science And Computer Networks
  • at New Cairo Academy
  • May 2021

Specialties & Skills

CCTV
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Troubleshooting
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Windows Server
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Networks
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IT
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-Provide IT helpdesk support at microsoft servers at active directory and group policy
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SCCM
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 Install, Maintain, and troubleshoot surveillance systems including CCTV analog camera, DVR, IP cam
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provide IT support for operating systems, productivity software, and a variety of other applications
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Install, Maintain, and troubleshoot all PC s,sharing printers,cables
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network/- Provide IT helpdesk support and resolve problems LAN, and VLAN
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- Running diagnostic checks and servicing essential IT hardware / software
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experience in installing and configuring operating systems, networked and local printers, and busine
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Troubleshooting recurring technical issues and suggest solutions to address the root of the problems
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ticketing system(Manage Eingine )
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Languages

English
Intermediate

Memberships

جمعية صناع الحياة
  • member
  • January 2018
جمعية منابع الخير
  • member
  • April 2020

Training and Certifications

Office 365 Admin center (Training)
Training Institute:
self study
Date Attended:
October 2021
comptia network+ /A+ (Training)
Training Institute:
self study
Date Attended:
November 2020
Duration:
120 hours
CCTV (Training)
Training Institute:
self study
Date Attended:
December 2020
Duration:
60 hours
CCNP (Training)
Training Institute:
national Telecommunication institute
Date Attended:
February 2021
Duration:
140 hours
CCNA (Training)
Training Institute:
national Telecommunication institute
Date Attended:
January 2021
Duration:
140 hours
CCNP (Certificate)
Date Attended:
February 2021
CCNA (Certificate)
Date Attended:
January 2021

Hobbies

  • Learning
    any technology