Rachid Fadel

• Managed day-to-day restaurant operations, ensuring smooth coordination between front and back of house.
• Recruited, trained, and supervised staff, fostering a positive and motivated work culture.
• Monitored food quality, customer service, and compliance with health and safety standards.
• Resolved customer issues effectively, maintaining high levels of satisfaction and loyalty.
• Controlled budgets, inventory, and costs, reducing waste and maximizing profitability.
• Implemented growth strategies that improved sales and operational performance.
• Coordinated with suppliers to secure quality products and timely deliveries.
• Prepared performance reports, sales analysis, and reviews for senior management.

• Supervised daily passenger service operations including check-in, boarding, and arrivals.
• Led and motivated a team of passenger service agents to ensure smooth workflow and high service quality.
• Handled escalated customer issues and special service requests with professionalism and efficiency.
• Coordinated with airline operations, ground handling, and security teams to maintain compliance and safety.
• Trained new staff and monitored performance to improve customer satisfaction and operational standards.
• Introduced process improvements that enhanced efficiency and reduced service delays.
• Prepared shift reports and communicated operational updates to senior management.

• Processed passenger check-ins, boarding passes, and baggage while ensuring regulatory compliance.
• Assisted passengers with special needs, lost luggage, and alternative flight arrangements.

• Managed technical and administrative documentation with high accuracy.
• Maintained archiving systems and provided updated approvals to project teams.

• Handled passenger check-ins, visa verification, and seat allocation.
• Provided travelers with information on fares, destinations, and schedules.

Flight
• Ensured passenger safety, handled medical and emergency situations.
• Delivered in-flight service and duty-free sales, achieving high satisfaction rates.

• Built and maintained client relationships, driving sales growth.
• Conducted product demonstrations and negotiated contracts.