Assistant
Saad Belghazi
Total years of experience :17 years, 8 Months
Depuis la France et en parallèle à mes activités, j'ai entamé un travail d'assistance à un économiste marocain. Je prévoyais alors de venir sur place dès la fin de mon contrat avec Jumbobeds.
Il s'agissait d'aider Saad Belghazi à élaborer et relire ses projets analytiques commandés par diverses ONG et administrations gouvernementales.
Creation: Product launch for French travel agencies,
Market analysis,
Relationships,
Market monitoring
Ambassador for 3 brands Fairmont, Raffles and Swissôtel,
Creating and modifying reservation,
Creation and improvement of best practices tools for bilingual agent (maps, sales speech documents),
Call center conversion average: 31%. Conversion average: 45%. (number of reservation / total calls)
Last minute reservation,
Invoicing,
Daily closure (Micros and Opera),
Guest relationship
City ledger and monthly reconciliation, Establishment of monitoring billing and invoices follow-up, Establishment of procedures for monitoring billing night, Establishment of interfaces with the most regular guests (TO and travel agencies)
Creation and Development,
Establishment of common procedures (monitoring of vendor invoices and contract suppliers / customers),
General cashier according to Marriott’s procedures,
Income Audit and Night Auditor’s control
Topic : The futur of Enterprise Resource Planning (ERP) in hotel industry