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Abdelrahman Hassan Mohamed Osman Osman, Training And Development Manager

Abdelrahman Hassan Mohamed Osman Osman

Training And Development Manager·Free lance

Saudi Arabia

Higher diploma, Translation

Work experience

Total years of experience: 26 years, 7 months

Training And Development Manager

June 2017 - Present

Free lance

Khartoum, Sudan

June 2017 - Present

odd jobs
Company industry:
FMCG
Job role:
Consulting

Manager

February 2015 - May 2017

Alshaya International Trade Co.

Riyadh, Saudi Arabia

February 2015 - May 2017

.
Train employees on sales customer service issues.
Sales, banking and cash float
Administrative work, Managerial and corporate communications.
Process deliveries and transfers.
Process daily sales, weekly, monthly reports.
Company industry:
Retail & Wholesale
Job role:
Management

Training And Development

May 2012 - October 2014

Elite food Estblishment

Riyadh, Saudi Arabia

May 2012 - October 2014

•Supervised a team of 12-35 and Telemarketing Sales representatives.
•Responsible for meeting sales plans and goals.
•Analyzed the data and created plans of action to increase productivity.
•Responsible for administrative duties including: payroll, maintain current employee’s files, reporting, performance reviews and disciplinary actions.
•Developed and coached the telemarketing sales representatives including: monitoring, one-on-one meetings, performance management, setting and measuring objectives and communicated the expectations.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Instructor

October 2012 - January 2013

Freelance

Khartoum, Sudan

October 2012 - January 2013

Training companies and institutions employees in how to improve their customer service and sales, to improve their performance and business.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Teaching and Academics

Lecturer

September 2011 - September 2012

university of medical sciences and technology

Khartoum, Sudan

September 2011 - September 2012

English teacher for the preparation faculty
Company industry:
Primary, Prep, & Secondary School
Job role:
Research and Development

Leasing (Training Manager)

September 2002 - January 2011

Darcars Toyota

United States

September 2002 - January 2011

Training and coaching
•Sold and leased automobiles to interested customers.
•Provided customer service to potential clienteles.
•Contacted former customers regarding vehicle trades.
•Supervise the required documents to complete the sale or lease of the automobile and processed the loan applications.
•Service Contracts and maintenance schedule.
Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Front Office Assistant Manager Guest Services

May 2001 - August 2002

MARRIOTT HOTEL

United States

May 2001 - August 2002

• Guest reservations
• Customer service.
• Help customers with their inquiries and concerns
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Sales supervisor

March 2000 - April 2001

MCI WORLD COM, Arlington, VA

United States

March 2000 - April 2001

Supervised a team of 12-14 Telemarketing Sales representatives
Responsible for meeting sales plans and goals.
Analyzed the data and created plans of action to increase
productivity.
Responsible for administrative duties including: payroll, maintain
current employees files.
reporting, performance reviews and disciplinary actions.
Developed and coached the telemarketing sales representatives including: monitoring, one-on-one meetings, performance management, setting and measuring objectives and communicated

Providing MCI customers with quality service resolving their issues and concerns and selling MCI products and services.
Maintained quality customer service with a perfect rating at all times
. Lead representative in the team. Assist in the development of new members of sales team
Company industry:
Other Business Support Services
Job role:
Sales

sales representivite

February 1999 - February 2000

MCI WORLD COM, Arlington, VA

United States

February 1999 - February 2000

Providing MCI customers with quality service resolving their issues and concerns and selling MCI products and services.
Maintained quality customer service with a perfect rating at all times.
Lead representative in the team. Assist in the development of new members of sales team.
Company industry:
Other Business Support Services
Job role:
Sales

Education

university of Bahri

November 2018

November 2018

Higher diploma, Translation

Sudan

GPA (point): 3 out of 4

GPA (point): 3 out of 4

English Arabic Translation

Omdurman Ahlia University

November 2018

November 2018

Bachelor's degree, Literatures And Civilizations Of English-speaking Countries

Sudan

GPA (point): 3.45 out of 4

GPA (point): 3.45 out of 4

English Grammar. English literature. Creative Writing. Short Stories. Psychology. Translation.

Omdurman Alhlia University

August 1995

August 1995

Bachelor's degree, English

Sudan

GPA (percentage): 70%

GPA (percentage): 70%

English litrature , English linguistics, English to Arabic translation and Psychology.

Skills

Training
Expert
Training
Expert
Sales
Expert
Sales
Expert
Customer Driven
Expert
Customer Driven
Expert
Team oriented
Expert
Team oriented
Expert
Growth Initiatives
Expert
Growth Initiatives
Expert
sales
Expert
sales
Expert
Negotiations
Expert
Negotiations
Expert
customer services
Expert
customer services
Expert
Teaching
Expert
Teaching
Expert
Microsoft office
Intermediate
Microsoft office
Intermediate
TRANSLATION
Expert
TRANSLATION
Expert
students
Expert
students
Expert
writing
Expert
writing
Expert
marketing
Expert
marketing
Expert
language teaching
Expert
language teaching
Expert
literature
Expert
literature
Expert
teacher training
Expert
teacher training
Expert
university teaching
Expert
university teaching
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
research
Expert
research
Expert
problem solving
Expert
problem solving
Expert
operation
Expert
operation
Expert
restaurants management
Expert
restaurants management
Expert
accounting
Expert
accounting
Expert
restaurants
Expert
restaurants
Expert
staff training
Expert
staff training
Expert
planning
Expert
planning
Expert
tourism
tourism
people management
Expert
people management
Expert
restaurant marketing
Expert
restaurant marketing
Expert
learning technology
Intermediate
learning technology
Intermediate
learner
Expert
learner
Expert
wholesale
Intermediate
wholesale
Intermediate
negotiation
Expert
negotiation
Expert
merchandising
Intermediate
merchandising
Intermediate
order
Intermediate
order
Intermediate
Hardwork
Expert
Hardwork
Expert
Sales
Expert
Sales
Expert
Customer Driven
Expert
Customer Driven
Expert
Team oriented
Expert
Team oriented
Expert
Growth Initiatives
Expert
Growth Initiatives
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
Sales and customer satisfaction
Toyota University
Feb 2004

Hobbies and interests

Reading and surfing the

new trends information and deeper knowledge on business practice.