Total Years of Experience: 29 Years, 0 Months
June 2017
To Present
Training And Development Manager
at Free lance
Location :
Sudan - Khartoum
odd jobs
February 2015
To May 2017
Manager
at Alshaya International Trade Co.
Location :
Saudi Arabia - Riyadh
.
Train employees on sales customer service issues.
Sales, banking and cash float
Administrative work, Managerial and corporate communications.
Process deliveries and transfers.
Process daily sales, weekly, monthly reports.
Train employees on sales customer service issues.
Sales, banking and cash float
Administrative work, Managerial and corporate communications.
Process deliveries and transfers.
Process daily sales, weekly, monthly reports.
May 2012
To October 2014
Training And Development
at Elite food Estblishment
Location :
Saudi Arabia - Riyadh
•Supervised a team of 12-35 and Telemarketing Sales representatives.
•Responsible for meeting sales plans and goals.
•Analyzed the data and created plans of action to increase productivity.
•Responsible for administrative duties including: payroll, maintain current employee’s files, reporting, performance reviews and disciplinary actions.
•Developed and coached the telemarketing sales representatives including: monitoring, one-on-one meetings, performance management, setting and measuring objectives and communicated the expectations.
•Responsible for meeting sales plans and goals.
•Analyzed the data and created plans of action to increase productivity.
•Responsible for administrative duties including: payroll, maintain current employee’s files, reporting, performance reviews and disciplinary actions.
•Developed and coached the telemarketing sales representatives including: monitoring, one-on-one meetings, performance management, setting and measuring objectives and communicated the expectations.
October 2012
To January 2013
Instructor
at Freelance
Location :
Sudan - Khartoum
Training companies and institutions employees in how to improve their customer service and sales, to improve their performance and business.
September 2011
To September 2012
Lecturer
at university of medical sciences and technology
Location :
Sudan - Khartoum
English teacher for the preparation faculty
September 2002
To January 2011
Leasing (Training Manager)
at Darcars Toyota
Location :
United States
Training and coaching
•Sold and leased automobiles to interested customers.
•Provided customer service to potential clienteles.
•Contacted former customers regarding vehicle trades.
•Supervise the required documents to complete the sale or lease of the automobile and processed the loan applications.
•Service Contracts and maintenance schedule.
•Sold and leased automobiles to interested customers.
•Provided customer service to potential clienteles.
•Contacted former customers regarding vehicle trades.
•Supervise the required documents to complete the sale or lease of the automobile and processed the loan applications.
•Service Contracts and maintenance schedule.
May 2001
To August 2002
Front Office Assistant Manager Guest Services
at MARRIOTT HOTEL
Location :
United States
• Guest reservations
• Customer service.
• Help customers with their inquiries and concerns
• Customer service.
• Help customers with their inquiries and concerns
March 2000
To April 2001
Sales supervisor
at MCI WORLD COM, Arlington, VA
Location :
United States
Supervised a team of 12-14 Telemarketing Sales representatives
Responsible for meeting sales plans and goals.
Analyzed the data and created plans of action to increase
productivity.
Responsible for administrative duties including: payroll, maintain
current employees files.
reporting, performance reviews and disciplinary actions.
Developed and coached the telemarketing sales representatives including: monitoring, one-on-one meetings, performance management, setting and measuring objectives and communicated
Providing MCI customers with quality service resolving their issues and concerns and selling MCI products and services.
Maintained quality customer service with a perfect rating at all times
. Lead representative in the team. Assist in the development of new members of sales team
Responsible for meeting sales plans and goals.
Analyzed the data and created plans of action to increase
productivity.
Responsible for administrative duties including: payroll, maintain
current employees files.
reporting, performance reviews and disciplinary actions.
Developed and coached the telemarketing sales representatives including: monitoring, one-on-one meetings, performance management, setting and measuring objectives and communicated
Providing MCI customers with quality service resolving their issues and concerns and selling MCI products and services.
Maintained quality customer service with a perfect rating at all times
. Lead representative in the team. Assist in the development of new members of sales team
February 1999
To February 2000
sales representivite
at MCI WORLD COM, Arlington, VA
Location :
United States
Providing MCI customers with quality service resolving their issues and concerns and selling MCI products and services.
Maintained quality customer service with a perfect rating at all times.
Lead representative in the team. Assist in the development of new members of sales team.
Maintained quality customer service with a perfect rating at all times.
Lead representative in the team. Assist in the development of new members of sales team.
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