Abdul Ali KP

 Establish and maintain IT department of the organization in conjunction with the business and IT strategy.
 Execute, monitor and track all IT projects & Day to day task.
 Manage contracts with external partners to ensure a cost-effective service and support in line with expected SLAs.
 Acted as focal point for implementation and maintenance of ERP solutions (Dynamics AX) and servers.
 Defined IT policies & procedures related to system operations. Managed system performance by system analysis & Performance troubleshooting of system hardware, software as well as networks
 Effectuating proper maintenance of hardware & software in order to enhance the value-return of those assets.
 Managed procurement of relevant hardware / software’s for ensuring their availability
 Managed incident and problem management process. Analysis and reporting and identifying root causes.
 Conduct database management mainly on MS SQL data backup & recovery as well as all aspects of licensing.
 Maintains Active Directory, deploy group policies, restrictions to enforce information security
 Administering overall EDP operations and devising various user required reports.
 Responsible for configuration and maintenance of DNS, DHCP and file server and configuration and debugging software and mail servers while ensuring continuity of operations within minimum lead time..
 Monitor IT Management system to ensure that all requests are responded to in an efficient and effective manner.
 Designed and implemented IT infrastructure for a 1500 sq. m. office in Abu Dhabi from ground up in the set time frame and budget. Facilities include Data center, wired & wireless networks, IP Telephone systems, biometric systems etc.
 Awarded “Employee of the Year - Operations” in 2014

 Server Operating System : Windows Server 2012 R2, 2008 R2, Linux
 Server Applications : Active Directory, DNS, DHCP, Group Policy, Etc.
 Email Solutions : Office 365 Exchange
 Server Hardware : HP Blade System c7000 Enclosures with HP Virtual Connect Flex-10 & HP VC FC Modules
Hp Proliant DL380 G7, DL380 G9, DL380 Gen8
 Virtualization : Administration of VMware ESXi 5.x, 6.0 Servers and Vcenter Server, Configure HA,
DRS, Resource pools, Storage Management, Template Management, VMotion &StorageVMotion, VM backup VMware converter tool (P2V, V2V, V2P)
 Storage : Huawei oceanstore 1880
 Backup Systems : Symantec backup EXE, Veeam Backup & Replication
 Client Operating Systems : Windows 10 / 8 / 7 / Vista / XP, Linux, Mac
 Databases : MS SQL, MS Access
 VPN & Firewalls : Fortinet (Site to Site VPN & Client VPN)
 Service & Helpdesk : ZenDesk
 ERP Solution : Microsoft Dynamics AX 2012 R2
 Programming Languages : C Sharp, Asp.net, Visual Basic, HTML
 Video Conference System : POLYCOM conference system HDX7000 & Logitech CC3000e
 PABX & Security Surveillance: Avaya Digital Telephone systems, Infinova Security Management System
 Antivirus Deployment : SYMC Endpoint Protection
 Automated Vehicle Tracking Systems, Plastic Card Systems, Biometric Systems, Inventory/Assets Management
 Application Software : Diverse hands on knowledge of which some are listed below
 Office Applications : MS Office, MS Visio
 Graphic Application : Photoshop,
 Web Design Application : Dreamweaver
 Remote presentation & support : TeamViewer, LogMeIn

 Developing and Implementing new ERP Solution.
 Managing Microsoft Dynamics 2012 Server
 Installation and configuration of Windows Server and Windows OS
 Managing Websites and Emails.
 Managing Data backup and Replication for application software, SQL Management
 IP phone Management, IP Camera Management
 Network Monitoring and maintenance.
 Hardware and Software troubleshooting.

E court Implementation,
UNiX Administration