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Abdulaziz ALRefaie, Performance Management Lead

Abdulaziz ALRefaie

Performance Management Lead·Snoonu

Kuwait

Bachelor's degree, English Literature

Work experience

Total years of experience: 12 years, 0 months

Performance Management Lead

April 2026 - Present

Snoonu

Hawali, Kuwait

April 2026 - Present

Manage the New Ventures team and lead the expansion of ventures verticals, including the launch of new verticals. Ensure high service quality and resolve issues as they arise. Coordinate with other departments to drive growth and success across verticals. Develop marketing strategies and acquire strategic merchant partnerships.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Vendor Acquisition Lead

December 2022 - April 2026

Jahez International Company

Hawali, Kuwait

December 2022 - April 2026

Category Expansion Expert and Team Lead with deep experience in hyper growth environments. I directed the acquisition strategy for the platform’s most critical non-food sectors, leading a dedicated team to onboard key players across the Grocery, Pharmacy, and Lifestyle Shop verticals. Skilled at building scalable sales frameworks that allow for the rapid launch of diverse service lines while maintaining high quality and vendor satisfaction.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Vendor Manager

October 2017 - December 2022

Bilbayt

Al Kuwait, Kuwait

October 2017 - December 2022

At Bilbayt, the Gulf’s leading catering marketplace, I managed critical vendor relationships and led sales initiatives. My role extended into strategic development, working alongside the CEO to pivot business strategies and advising the Product team on feature rollouts to streamline operations and increase market share.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Telemarketing Representative

July 2014 - October 2017

Ooredoo - Kuwait

Al Kuwait, Kuwait

July 2014 - October 2017

Multichannel Communications Specialist with extensive experience across Inbound, Outbound, and Social Media platforms. Expert in customer lifecycle management, specifically focused on high-pressure Retention and Save Desk operations. Adept at navigating complex customer inquiries and implementing strategic negotiation techniques to drive brand loyalty and maximize revenue retention.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Arab Open University - Kuwait

June 2018

June 2018

Bachelor's degree, English Literature

Kuwait

GPA (point): 2.41 out of 4

GPA (point): 2.41 out of 4

Skills

Operation

Expert

Project Management

Expert

Leadership

Expert

Management

Expert

Sales

Expert

Customer Service

Expert

Catering

Expert

Problem Solving

Expert

Analytical Thinking

Expert

Planning

Expert

Strategic

Expert

Communication

Expert

Sales

Expert

Management

Expert

Business Development

Expert

Project Management

Expert

Team Lead

Expert

Administration

Expert

Negotiation

Expert

Operation

Intermediate

Key Account Management

Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Training
Coffee Making
Specialty Coffee Association
Jun 2020

Hobbies and interests

Reading

Read 1000+ books & Published 2