VP - Chief Information Officer (CIO)
Al Ahlia for Cooperative Insurance Co.
Total years of experience :25 years, 0 Months
Key Responsibilities:
- Vice President for the CEO and managing the IT department and any IT, Technology, Communications, and Strategy related things.
- Budgeting planning for IT expenses and new project (CAPEX & OPEX).
- Managing the relationship between Al Ahlia and some important organizations such as SAMA regarding any IT mandatory requirements like Disaster Recovery Site and Business Continuity planning.
Achievements:
- Developing the IT Strategy for the next three years based on three pillars: People, Technology, and Business Processes & Policies & Procedures to enable Business Transformation for better performance.
- Developing a new IT Department Structure and hiring plan to overcome the shortage in IT human resource based on Insurance Industry measures.
- Design the framework of IT Operations, Service Management, Information Security based on the suitable standards and best practices in the fields (ITSM, ITIL, COBIT, and ISO 27001).
- Minimizing the operation cost to reach almost 50% in general expenses (75% in communications expenses) while maintaining better quality and agreed SLAs with vendors.
- Developing and enforcing the IT Policies & Procedures including Change Management and Vendor Management.
- Conducting a standard contractual procedures with all suppliers.
- Building a standard cost model for establishing new branch or point of sales from IT perspective.
- Developing a Key Performance Indicators (KPIs) for the IT staff for performance evaluation.
- Full Integration between all Business Systems and Financial System.
- Establishing a PM office under the IT department.
- Doing mega projects to enhance the IT infrastructure.
Achievements:
- Achieving "Outstanding" and "Exceed Expectation" performance evaluation for the years 2010 and 2011 respectively.
- Achieved "Best Islamic Credit Card" Award form Smart Cards Award - Middle East for Qassit Card Product for 2011.
- Over-achieving for 2010 and 2011 targets.
- Increasing CIF from 321K Cards on beginning of 2010 to 409K Cards by end of 2012 Q1 (32% growth).
- Enhancing the Portfolio activation rate of from 69% in 2009 to 90% by end of 2011 (30%).
- Portfolio highlights 2011 Vs. 2010:
1. Increasing the Total Spend by 30%
2. Increasing the International Spend by 70%
3. Increasing the Domestic Spend by 19%
4. Increasing the International POS volume by 69%
5. Increasing the International Cash volume by 84%
- Portfolio highlights 2012 Q1 Vs. 2011 Q1:
1. Increasing the Total Spend by 57%
2. Increasing the International Spend by 106%
3. Increasing the Domestic Spend by 45%
4. Increasing the International POS volume by 101%
5. Increasing the International Cash volume by 164%
Key Responsibilities:
- Strategic and Tactic Planning for the Card Business.
- Business Development and Product Development.
- Cards Portfolio optimization and enhancement.
- Supervision of Cards Business performance.
- Budgeting and Planning for Expenses and Projects.
- Developing and monitoring of yearly Cards Acquisition plan through all acquisition channels.
- Handling the P&L for Cards Business.
- Supervision of Projects progression.
- Supervision and enhancement of Policies and Procedures for Cards Business.
- Managing e-Payment Gateway Service.
- Handling communications with other entities such as Shariah Group, Legal, Marketing…etc.
- Managing relationship with external entities like Visa, MasterCard and other big Retailers.
- Conducting Marketing research through Marketing department or Cards Schemes.
- Supervision and monitoring of cards operations performance.
- Team Size Managed: 5 Al Rajhi Staff and 65+ outsourced Salesforce.
- Representing IBM Software Group within SBM and handling all IBM Software products (Tivoli, Information Management, Websphere, Lotus, and Rational) sales to: Telecom, Utilities, and Security (MOI...etc) sectors in KSA.
- Managing the relationship with big accounts such as Mobily, MOI, STC…etc.
- Utilizing of shared Technical and Pre-Sales resources team size of 12+.
- Doing all necessary account management practices (such as Marketing Planning, Budgeting, Resources Allocation, Presentations, Client Relationship Management, following up...etc.) to reach my sales target from my specified sector/accounts.
- Successfully over-achieved the sales target.
Managing team size of 48+ employees.
- 3 Team Leaders
- 8 Developers.
- 4 System Administrators.
- 2 Network Engineers.
- 12 Technical Support Agents.
- 12 Operators.
Responsible for:
- IT Department Management.
- Evaluation and Planning for the IT Infrastructure based on the organization needs.
- Development and supervision of the IT Policies and Procedures for Users Access, User Management, ...etc.
- Project Management Supervision of IT projects.
- Enhancing many IT and Business processes through Process Re-Engineering concept.
- Successfully managing very important projects to enhance the environment infrastructure and improve the Business Support, such as:
1. Establishing Active Directory architecture based on MS Win 2003 and migrating all needed data (Users' Profiles ...etc) from old Win NT4 domain.
2. Upgrading the Mailing System from single MS Exchange 5.5 to
redundant and Front-End-Back-End structure based on MS Exchange 2003.
3. Installing new backup Internet Connection based on Satellite technology. Also, replacing the old and expensive internet connection (512Kbps) by new cheaper (2Mbps) based on MPLS technology.
4. Upgrading all distribution and departmental switches to support Gb Ethernet and IP Telephony based on Cisco Technology.
5. Installing redundant Caching, Proxy, and Web Content Filtering solution based on Blue Coat & web Sense technologies.
6. Installing centralized Information Security controls such as McAfee ePO.
7. Enhancing Al Riyadh Newspaper Website and monitoring the daily operations.
Working as a Senior Consultant in the field of Information Security and handling the CA eTrust Product Family (more than 48 products).
Key responsibilities:
- Providing clients different consultation in the field of Information Security.
- Solution design based on CA eTrust products or any other vendors' product when necessary.
- Doing pre-sales activities such as Product Presentations (Technical & Sales), Proof of Concept (POC), Technical Proposals, ...etc.
- Supervision of implementation team during the projects life time.
- Policies and procedures development that include Preventive and Corrective actions.
- Creation of Incident Handling responses.
- Business Continuity consultation.
- Risk Management.
- Training for engineers on eTrust products.
Responsible for:
- Developing and applying the Information Security Policy for the whole SWCC.
- Monitoring the security breaches in the network (WAN/LAN).
- Developing and maintaining the SWCC Website.
- Developing and maintaining the Intranet for SWCC and developing some web applications and publishing on it.
- Administration of all security devises in the environment such as Cisco Pix Firewall, Cisco IDS, McAfee Antivirus ePO, McAfee WebShield, Batching Management, and a lot of more.
- Supervision, managing, and mentoring the Info. Security and Wed Development Teams (Team Size=5).
- Designing for Information Security and Network/Systems related solution.
- Managing all related to the Info. Sec. and Internet/Web Development projects.
- Developing and supervision all policies and procedures related to the Information Security and Internet/Web.
- Forming and heading the IT Standards Committee.
- Career Development for subordinates and developing successors in the field of Information Security and Web Development.
- General IT Consultation in the field of Systems, Solution Integrations,
Testing Environments...etc.
