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abdullah alqarni, Customer Service Representative

abdullah alqarni

Customer Service Representative

Alrajhi Bank

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Business Administration, Minor in Marketing.
Experience
2 years, 0 Months

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Work Experience

Total years of experience :2 years, 0 Months

Customer Service Representative at Alrajhi Bank
  • Saudi Arabia - Riyadh
  • December 2009 to June 2010

 Assisted customers with online banking, statement questions and general customer services
 Collaborated with management team to analyze customer satisfaction level
 Worked with customer to open new checking accounts and applying KYC
 Identified customer requirements and complaints to assist them effectively
 Optimized customer relationship through different strategies
 Provided excellent customer service to all ranges of customers

Customer Service Representative at Mobily
  • Saudi Arabia - Riyadh
  • July 2008 to December 2009

 Maintained Excellent Customer relationships and built customer rapport
 Developed to work in fast-paced environment
 Attained telephone communication skills and consistently met quotas
 Diplomatically resolved customers` complaints and issues

Education

Bachelor's degree, Business Administration, Minor in Marketing.
  • at Northern Kentucky University
  • August 2014
Diploma, Accounting
  • at College of Technology, Riyadh
  • September 2009

Bayt Tests

Negotiations Skills Test
Score 70%

Specialties & Skills

Communicator
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Public Relations
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Sales
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Customer Service
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Digital Marketing
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Attention to Details
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Hard working
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Time Management
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Teamwork
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communication skills
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Languages

Arabic
Expert
English
Expert

Training and Certifications

Lean Six Sigma Blackbelt (Certificate)
Date Attended:
January 2014
Strategic and Financial Managment (Training)
Training Institute:
Lawrence Technological University
Date Attended:
November 2012
Sales Techniques (Training)
Training Institute:
ExecuTrain
Date Attended:
December 2008
Global Leadership (Training)
Training Institute:
Lawrence Technological University
Date Attended:
November 2012
ICDL (Certificate)
Date Attended:
May 2009
Valid Until:
December 2035
Problem Solving Skills (Training)
Training Institute:
New Horizons Computer Learning Centers
Date Attended:
April 2013