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Abdullah Khan Khan, Social Media Manager

Abdullah Khan Khan

Social Media Manager·Abroad Consultancy

Pakistan

Bachelor's degree, Bachelor of Business Administration

Work experience

Total years of experience: 5 years, 0 months

Social Media Manager

January 2024 - Present

Abroad Consultancy

Lahore, Pakistan

January 2024 - Present

My current job since January 2024
Developed and executed lead-generation strategies across social media platforms, increasing leads by 30%. Managed and optimized campaigns on Google, Facebook, Instagram, and YouTube.

Company industry:
Business Consultancy Services

Customer Support Specialist

September 2023 - January 2024

ibex global

Lahore, Pakistan

September 2023 - January 2024

As a Customer Care Specialist at IBEX, I was responsible for managing customer support for the Careem Dubai campaign. My role involved directly assisting customers with ride-hailing queries, resolving issues related to bookings, payments, and technical difficulties, and ensuring a smooth and efficient experience for Careem users. I developed strong communication and problem-solving skills by handling high volumes of customer inquiries via phone, email, and chat, while adhering to service level agreements (SLAs) and maintaining a customer-first approach.

Additionally, I collaborated with team members to improve support processes and contributed to enhancing overall customer satisfaction and loyalty within the campaign.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

E-commerce Store Manager

March 2020 - May 2022

Samoish LLC (Remote)

South Houston, United States

March 2020 - May 2022

Managed Shopify and Amazon stores, boosting sales through targeted marketing campaigns. Led inventory control, pricing strategies, and product listings, ensuring smooth operations and optimal sales performance.

Company industry:
Internet & E-commerce

Education

Virtual University

December 2024

December 2024

Bachelor's degree, Bachelor of Business Administration

Pakistan

Skills

Communications
Expert
Communications
Expert
E Marketing
Expert
E Marketing
Expert
Customer Care
Expert
Customer Care
Expert
Project Management
Expert
Project Management
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Customer Relationship Management
Intermediate
Customer Relationship Management
Intermediate
E-commerce Management
Intermediate
E-commerce Management
Intermediate
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
BOOSTING
Expert
BOOSTING
Expert
INVENTORY CONTROL
Expert
INVENTORY CONTROL
Expert
OPERATIONS
Expert
OPERATIONS
Expert
PRICING STRATEGIES
Expert
PRICING STRATEGIES
Expert
SALES
Expert
SALES
Expert
SHOPIFY
Expert
SHOPIFY
Expert
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
BOOKING (RESOURCE PLANNING SOFTWARE)
Beginner
BOOKING (RESOURCE PLANNING SOFTWARE)
Beginner
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate

Languages

English
Expert
Urdu
Native Speaker
Pushto
Native Speaker

Memberships

hajra hamza thalassemia foundation

volunteer

January 2023

Training and Certifications

Certifications
Ai for everyone
The fundamentals of digital marketing