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Abdullah Zahwi, senior customer service officer

Abdullah Zahwi

senior customer service officer·National Bank Of Kuwait - Nbk

Kuwait

Bachelor's degree, Business Administration

Work experience

Total years of experience: 14 years, 7 months

senior customer service officer

July 2017 - Present

National Bank Of Kuwait - Nbk

Al Kuwait, Kuwait

July 2017 - Present

Company industry:
Banking
Job role:
Customer Service and Call Center

Officer, Office Administration.

October 2012 - August 2017

Al Sayer Group.

Al Kuwait, Kuwait

October 2012 - August 2017

 Supervision in the branches and coordinate in staff.
 Advise engineer on appropriate action.
 Follow standard help desk.
 Administer help desk.
 Track and route problems and requests and document resolutions.
 Prepare activity reports.
 Stay current with system information, changes and updates.
 Supervision on Asset Maintenance, supervising Capex Request, supervising in Local Purchases, Attestation and Legal Supervising Services, Supplier Seeking and Supervisor on Staff Accommodation Data System.

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

sales telemarketing and social media

February 2015 - July 2015

Tijan

Al Kuwait, Kuwait

February 2015 - July 2015

- Sales on branches and showrooms.
- Telemarketing sales phone.
- Social media for the company and personal sales (including Instagram, Twitter and FB).
- Customer Service for the patients on the phone and social media.

Company industry:
Other Healthcare Services
Job role:
Sales

Branche and delivery management

May 2009 - March 2010

Diet center company

Al Kuwait, Kuwait

May 2009 - March 2010

i have all the responsibility about the health food in all branches in Kuwait ( shamiya, nuzha and 360 mall at GEANT ) also the link between all branches with the mother company and the director of promotions.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

Arab Open University

May 2013

May 2013

Bachelor's degree, Business Administration

Kuwait

Al-Wataniya private school

June 2006

June 2006

High school or equivalent, science department

Kuwait

GPA (percentage): 73%

GPA (percentage): 73%

Skills

E business
Expert
E business
Expert
Supervising
Expert
Supervising
Expert
Administration
Expert
Administration
Expert
Operational HR
Expert
Operational HR
Expert
Microsoft Software
Expert
Microsoft Software
Expert
microsoft office
Intermediate
microsoft office
Intermediate
Microsoft Software
Expert
Microsoft Software
Expert
Operational HR
Expert
Operational HR
Expert
Administration
Expert
Administration
Expert
Supervising
Expert
Supervising
Expert
E business
Expert
E business
Expert

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Training
PERSONAL PRODUCTIVITY
Al-Sayer Group
Feb 2013
Dealing With Confidential Information Standards
Al-Sayer Group
Feb 2013
Customer Care Standards
Al-Sayer Group
Feb 2013
Speaking Etiquette Standards
Al-Sayer Group
Feb 2013
Bussiness Correspondence Standards
Al-Sayer Group
Feb 2013
Work Environment Standards
Al-Sayer Group
Feb 2013
INTERPERSONAL COMMUNICATION
Al-Sayer Group
Feb 2013
THE YES ATTITUDE
Al-Sayer Group
Feb 2013
Customer Charter
Al-Sayer Group
Mar 2013
Work Place Layout Standards
Al-Sayer Group
Feb 2013
Business Marketing Skills & Public Relation.
Al-Athari Institute
Sep 2009
Meeting Performance Standards
Al-Sayer Group
Jan 2013
EMOTIONAL INTELLIGENCE
Al-Sayer Group
Feb 2013
VALUE CHAIN IN CUSTOMER SERVICE
Al-Sayer Group
Feb 2013
WORKPLACE DIVERSITY
Al-Sayer Group
Feb 2013
Performance management for Appraise
Al-Sayer Group
Jan 2013
BUSINESS CORRESPONDENCE TEMPLATES
Al-Sayer Group
Feb 2013
Mission Statement
Al-Sayer Group
Jan 2013
Using Telephone Standards
Al-Sayer Group
Mar 2013
Work Scheduling Standards
Al-Sayer Group
Feb 2013
ANGER MANAGEMENT
Al-Sayer Group
Dec 2012
TIME AND STRESS MANAGEMENT
Al-Sayer Group
Feb 2013
Using Office Tools Standards
Al-Sayer Group
Feb 2013
CUSTOMER'S COMPLAINTS - CUSTOMERS WOW FACTORS
Al-Sayer Group
Feb 2013
FULL COMMUNICATION CYCLE
Al-Sayer Group
Feb 2013
Office Noise Pullution Standards
Al-Sayer Group
Feb 2013
English Courses Level
Human Soft
Apr 2011

Hobbies

  • Internet - Cars - Football - Movies
    Internet - connecting with people and family Cars - Interesting In Sport, Classic And Entertaiment cars Football - Good Following For World Football Leagues Also Im Playing Football Movies - Interesting In Action and Comedy Movies Arabic and English