Bayt.com
Abdullah Zahwi, senior customer service officer

Abdullah Zahwi

senior customer service officer

National Bank Of Kuwait - Nbk

Location
Kuwait - Hawali
Education
Bachelor's degree, Business Administration
Experience
12 years, 6 Months

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Work Experience

Total years of experience :12 years, 6 Months

senior customer service officer at National Bank Of Kuwait - Nbk
  • Kuwait - Al Kuwait
  • My current job since July 2017
Officer, Office Administration. at Al Sayer Group.
  • Kuwait - Al Kuwait
  • October 2012 to August 2017

 Supervision in the branches and coordinate in staff.
 Advise engineer on appropriate action.
 Follow standard help desk.
 Administer help desk.
 Track and route problems and requests and document resolutions.
 Prepare activity reports.
 Stay current with system information, changes and updates.
 Supervision on Asset Maintenance, supervising Capex Request, supervising in Local Purchases, Attestation and Legal Supervising Services, Supplier Seeking and Supervisor on Staff Accommodation Data System.

sales telemarketing and social media at Tijan
  • Kuwait - Al Kuwait
  • February 2015 to July 2015

- Sales on branches and showrooms.
- Telemarketing sales phone.
- Social media for the company and personal sales (including Instagram, Twitter and FB).
- Customer Service for the patients on the phone and social media.

Branche and delivery management at Diet center company
  • Kuwait - Al Kuwait
  • May 2009 to March 2010

i have all the responsibility about the health food in all branches in Kuwait ( shamiya, nuzha and 360 mall at GEANT ) also the link between all branches with the mother company and the director of promotions.

Education

Bachelor's degree, Business Administration
  • at Arab Open University
  • May 2013
High school or equivalent, science department
  • at Al-Wataniya private school
  • June 2006

Specialties & Skills

Microsoft Software
+Endorse 2
Operational HR
+Endorse 2
Administration
+Endorse 2
Supervising
+Endorse 2
E business
+Endorse 2
microsoft office
+Endorse 1

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

PERSONAL PRODUCTIVITY (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Dealing With Confidential Information Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Customer Care Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Speaking Etiquette Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Bussiness Correspondence Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Work Environment Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
INTERPERSONAL COMMUNICATION (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
THE YES ATTITUDE (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Customer Charter (Training)
Training Institute:
Al-Sayer Group
Date Attended:
March 2013
Work Place Layout Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Business Marketing Skills & Public Relation. (Training)
Training Institute:
Al-Athari Institute
Date Attended:
September 2009
Meeting Performance Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
January 2013
EMOTIONAL INTELLIGENCE (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
VALUE CHAIN IN CUSTOMER SERVICE (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
WORKPLACE DIVERSITY (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Performance management for Appraise (Training)
Training Institute:
Al-Sayer Group
Date Attended:
January 2013
BUSINESS CORRESPONDENCE TEMPLATES (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Mission Statement (Training)
Training Institute:
Al-Sayer Group
Date Attended:
January 2013
Using Telephone Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
March 2013
Work Scheduling Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
ANGER MANAGEMENT (Training)
Training Institute:
Al-Sayer Group
Date Attended:
December 2012
TIME AND STRESS MANAGEMENT (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Using Office Tools Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
CUSTOMER'S COMPLAINTS - CUSTOMERS WOW FACTORS (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
FULL COMMUNICATION CYCLE (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
Office Noise Pullution Standards (Training)
Training Institute:
Al-Sayer Group
Date Attended:
February 2013
English Courses Level (Training)
Training Institute:
Human Soft
Date Attended:
April 2011

Hobbies

  • Internet - Cars - Football - Movies
    Internet - connecting with people and family Cars - Interesting In Sport, Classic And Entertaiment cars Football - Good Following For World Football Leagues Also Im Playing Football Movies - Interesting In Action and Comedy Movies Arabic and English