Head of Human Resources and Support Services Sector
E
Total years of experience :27 years, 8 Months
• Review and update the functional benefits to employees, ensure that all employment applications have been sent to the appropriate employment companies, and follow-up the annual plan for employment with senior management, and coordination of employment procedures. • Provide support to staff who applies to benefits exchange and urgent requests. • Communicate with medical insurance companies about the staff in the addition, cancellation and annual prices. • Training and development of human resources and programs for human resources. • Develop, update and review of job description, policies and special procedures of the management of human resources and administrative affairs in accordance with the policy of the institution and their compatibility with the system of work in Saudi Arabia. • Develop and nurture relationships with universities and various professional institutions to attract and employ manpower. • Review resumes and qualifications to determine the suitability of skills, experiences and information related to the terms of job with candidates’ test and the development of interviews models. • Send employment offers to candidates who are tested and follow-up recruitment procedures. • The leading the institution efforts in operational planning of human resources development plan and identifying career paths for employees. • Managing the stipend process and recompenses of the institution and update salaries based on the labor market. • Help managers, directors of departments, supervisors and employees in resolving disputes related to work by providing advice and recommendations. • Management of employees records with regard to recruitment, training, insurance, and monitoring presence and departures, vacations and termination of service and recompenses. • Implementation of an awareness program for all employees in order to connect the human resources policies with the procedures, laws, standards and government regulations and their obligations and duties through their work in the organization. • Participation in setting standards and tools to assess work performance and applying them after being approved within the competence. • Preparation of periodic reports on the work of human resources, administrative affairs and proposals, developing and implementing them after accreditation. • Development and implementation of training programs for the staff, training evaluation and identification of training needs. • Development and management of information system of the human resources of the institution, and its own models. • Guidance and development in the administration affairs. • Follow the work of the administrative staff and direct them by daily chores. • Communication with major companies and external institutions in prices display and negotiation.
Key Responsibilities :
• Planned, developed and coordinated the provision of human resource services, policies and programs while ensuring adherence to company rules and regulations.
• Instrumental in managing all facets of administration encompassing production of documented procedures for the function, renewal of policies and procedures and annual appraisal process.
• Managed all facets of administration, extensively liaised within and outside the company for resolving issues related to human resources, facilities and operations.
• Prepared employee files, ensured accuracy of information and that all approvals and signatures are available in all forms. Handled employees’ leave management in relation to human resource management system in an effective and efficient manner.
• Interacted with various departments such as fashion, media, furniture, construction, designs, hospitality, logistics, etc. for developing/creating innovative strategies.
• Resolved employee relation issues for implementing creative and motivational recognition policy, providing medical insurance, accommodation, admin, payroll and other benefits to enhance team member retention.
• Oversaw all elements critical to the success of the HR; namely front-end and needs analysis, job postings, sourcing, interviewing and employee offers.
• Evaluated business needs on recruiting matters in various departments to ascertain induction requirements. Liaised and maintained relationship with recruitment agencies for selection of appropriate candidates.
• Administered overall public relations activities including flight bookings and maintained long term relations with airlines offices to promote a positive image of the company. Focused on customer value to nurture customer loyalty through successful client retention and client growth.
• Evaluated organizational structure process including succession planning by aligning staffing to business strategies in conjunction with the senior management.
• Communicated with the office admin for the purpose of providing services such as hotel bookings, visa deposit and pick up service to all the candidates coming from abroad.
• Directed the preparation and maintenance of requisite reports to carry out departmental functions and providing periodic reports to the management to track strategic goal accomplishment.
Key Responsibilities :
• Managed overall secretarial duties of the HR department, thereby monitored compliance with organizational policies, procedures, ethical practices and guidelines of accrediting organizations.
• Assisted the HR manager in all facets of administration encompassing production of documented procedures for the HR function, renewal of policies and procedures, annual appraisal process and pay-roll functions.
• Established updates using HR systems and maintained filing systems for confidential/administrative files to update and track information pertaining to employee personnel contracts.
• Computed salary increase and annual performance appraisals for employees, bonus, meal allowances, unemployment claims and traveling expense claims.
• Interacted with various departmental heads to devise manpower planning chart, establish requirements for personnel, designed recruitment guidelines and remuneration patterns.
• Drafted HR reports and ensured accurate maintenance of files for the HR department in line with organizational standards.
Key Responsibilities :
•Administered the process of receiving and sending luggage from and to the airplane. Provided information to passengers regarding boarding/ flight procedures, checked baggage/ travel documents and provided flight information to meet/ exceed customer’s expectations by delivering high levels of customers being first point-of-contact for the passenger.
• Proffered training for maintenance and repair of Airport Ground Support Equipment, necessary to complement department tasks and individual growth.
• Provided comprehensive knowledge of the Airport Ground Support Equipment, components and performance, thereby maintained a thorough understanding of the operational characteristics, procedures and flight limitations.
• Delivered excellent customer service to enhance business expansion and sustained professional, excellent travel experience for vacation/ charter passengers. Endeavored to maintain/increase customer satisfaction levels by managing expectations/ relationships and resolved operational problems.
•Ensured that all safety procedures are followed and immediately reported any discrepancies in flight handling process.
• Interpreted and submitted shift reports to the senior management and suggested changes to improve the comparability, reliability and safety of components.
دبلوم عالي في الموارد البشرية لمدة عام
Sociology
Training Courses and Certifications: Self Motivation (1 Day) Training of Trainers Program on Enterprise Creation (5 Days) Manpower Planning (2 Days) PMP Preparing and Qualifying Administration Managers, Riyadh Commercial Industrial Chamber Effective Job Interviews Training Course on New Saudi Work System (Excellence, Attractions and Employee Loyalty) English Language (3 levels), ELS, 5 months English Language (2 levels), British Council, 2 months Data Entry and Word Processing, 3 months Windows 95, (8 days) Excel 97, (2 weeks) Word 2000, (60 credits)
