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Adam Wlodarczyk, EMC Senior Storage Analyst

Adam Wlodarczyk

EMC Senior Storage Analyst

Dell

Location
Ireland
Education
Master's degree, Master of physics specialization Informatics
Experience
21 years, 4 Months

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Work Experience

Total years of experience :21 years, 4 Months

EMC Senior Storage Analyst at Dell
  • Ireland
  • My current job since May 2010

 L1/L2 technical support dedicated to Enterprise Storage Devices.
 100% Customer satisfaction since 6 years!
 Helping customers with EMC Storage, FC switches (Cisco & Brocade), NAS, SAN, Server and TBU libraries issues.
 Solving complex customer issues including compatibility and performance
 Dealing with different departments within Dell
 Responsible for escalations to TAM, SST & SME
 Driving and ensuring prompt resolution to customer satisfaction
 Involved in charity activities provided by Dell.
 Role of Tech Mentor & escalation point to other team members and dell employee
 Providing technical trainings for L1 agents

General Manager / owner at Azgard
  • Poland
  • September 2005 to December 2009

 Azgard was IT related company which delivered complex IT solutions to our customers (mainly outsourcing services).
 As an owner of the company I was also a head of IT and I was responsible for all of the projects & negotiations.
 One of my responsibilities was also network administration and troubleshooting.
 Take care about good relations with customers and supply chain.
 Managing group of 10 people.
 Providing server technical solution trainings for Intel. (until I started working for Dell).
 Contract work for Kapsch/Getronics - I was service engineer who fix Dell equipment (laptops, workstations & servers). - VIII.06~31.I.07

Enterprise Systems Technical Support Specialist (L1/L2) at Dell
  • Poland
  • February 2007 to December 2009

 L1/L2 technical support dedicated to server and storage solutions (both hardware and software).
 100% Customer satisfaction
 Dealing with different departments within Dell
 Helping Sales Department with server compatibility problems.
 Role of Project Manager - responsible for implementing SIMPLE solutions in Warsaw site
 Taking ownership of “hard cases” where customer was not happy from dell support (in most cases escalations from TL) - and still 100% CSAT
 Role of Tech Mentor to other team members and dell employee
 I was one of 2 persons who replaced our manager during his absences
 Responsible for escalations to TAM & SME
 Responsible for implementation of KCS project in Poland and representation of Warsaw team during weakly KCS champions meetings - worldwide project.
 Involved in charity activities provided by Dell.
 Responsible for building and maintenance Enterprise Technical Laboratory.

Product manager at AB S.A.
  • Poland
  • August 2005 to September 2006

 My main responsibilities were to looking after server products lines in a distribution company - I was responsible for Intel & Maxdata servers and Tandberg Data backup solutions.
 I was also responsible for Technical support provided to our customers and company’s employees (including HP servers).
 I was preparing offers for Sales Department.
 I was responsible for good relations with customers and vendors.
 I was helping our service department with server troubleshooting.
 I was responsible for technical solutions trainings provided for our customers and company’s employees. (also in the name of Intel and Microsoft)
 I was responsible for pricing and marketing activities for customers and sales department of AB S.A...
 I was responsible for reporting to vendors.

Technical Support Specialist; Systems Engineer + head of tech support department at California Computer S.A.
  • Poland
  • June 2002 to April 2005

 Technical Support Team Leader.
 Building Technical Support team: recruitment, trainings, maintenance.
 Technical support including all groups of products specialize in LAN and server solutions.
 My main responsibilities was giving advices and finding solutions of the troubles to our customers and company’s employees.
 I was helping our MIS department with maintaining domain infrastructure and with implementing new solutions to our domain infrastructure.
 Making technical solution trainings from LAN and server products for our customers and employees of California Computer S.A...
 I was responsible for BYOS - Build Your Own Server - trainings which promoted Intel’s and Microsoft latest solutions.
 I was responsible for „Mobile solutions training” during Intel Channel Conferences - autumn 2003.
 As a member of California Advanced Solutions team I was preparing offers for Sales Department.
 I was preparing testing procedures for our Service Department of California Computer S.A.
 I was one of two persons in our company who was responsible for server troubleshooting and service.
 I was responsible for technical knowledge presented on our web site http://www.california.pl/ts/ts.asp; ftp.california.pl
 I was coordinating one of the biggest wireless LAN project in Poland which was created and implemented by Avis company in Biskupiec.

Education

Master's degree, Master of physics specialization Informatics
  • at University of Lodz
  • June 2004

Master of physics specialization Informatics

Specialties & Skills

SAN
+Endorse 0
MCITP
+Endorse 0
Enterprise Storage
+Endorse 0
VCP
+Endorse 0
Dell PowerEdge Servers
+Endorse 0
EMC Storage
+Endorse 0
Backup Solutions (TBU libraries, bakcup exec)
+Endorse 0
Windows Server Managemnet (Active Directory etc)
+Endorse 0
SAN troubleshooting
+Endorse 0
SAN health check
+Endorse 0
Brocade Fiber Switches (Zoning, configuration, troubleshooting)
+Endorse 0
Converged Networking
+Endorse 0
Servers - management, troubleshooting, updates
+Endorse 0
Networking
+Endorse 0
VMWare Virtualization
+Endorse 0

Languages

English
Expert
Polish
Expert
German
Beginner

Training and Certifications

Microsoft® Certified IT Professional - Enterprise Administrator on Windows Server (Certificate)
Date Attended:
October 2009
Valid Until:
January 9999
SAN Fundamentals - Storage Administration training (Training)
Training Institute:
Dell
Date Attended:
May 2011
Duration:
50 hours
MCSA - Microsoft Certified Systems Administrator (Certificate)
Date Attended:
October 2004
Valid Until:
January 9999
Brocade Certified Fabric Administrator 16G (BCFA 16G) - Brocade ID: BRCD00034751 (Certificate)
Date Attended:
February 2014
Valid Until:
January 9999
ITIL Foundation v.3 (Certificate)
Date Attended:
June 2009
Valid Until:
January 9999
Microsoft® Certified Solutions Associate (Certificate)
Date Attended:
April 2012
Valid Until:
January 9999
Intel Blade server solution training (Training)
Training Institute:
Inter (Intel training center in Swindon, UK)
Date Attended:
August 2005
Duration:
60 hours
Compellent Certified Storage Architect (Certificate)
Date Attended:
July 2012
Valid Until:
January 9999
Tens on products trainings like servers, TBU libraries, Backup Exec, software etc. (Training)
Training Institute:
Dell
Date Attended:
August 2010
Duration:
1000 hours
Converged Networking (based on Force10 & Cisco) (Training)
Training Institute:
Dell
Date Attended:
June 2013
Duration:
50 hours
CISCO - Completed four semesters of CCNA academy (Training)
Training Institute:
University of Lodz
Date Attended:
September 2004
Duration:
1000 hours
VMware Certified Professional 5 - Data Center Virtualization Candidate ID: VMW-00689033I-00122025 (Certificate)
Date Attended:
May 2012
Valid Until:
March 2015
Microsoft Certified Professional (Certificate)
Date Attended:
September 2004
SAN Advanced - EMC Storage troubleshooting, desighn and Uupdate (Training)
Training Institute:
Dell
Date Attended:
June 2011
Duration:
50 hours
EMC Proven Professional - EMCISA - Information Storage Associate (Certificate)
Date Attended:
December 2012
Valid Until:
January 9999
Microsoft Certified Systems Engineer - Security on Windows Server 2003 (Certificate)
Date Attended:
January 2005
Valid Until:
January 9999
Intel BENSLEY platform training (Training)
Training Institute:
Inter (Intel training center in Swindon, UK)
Date Attended:
June 2006
Duration:
60 hours
3x Intel Server Technical Solution Training 2002 / 2003 / 2004 (Training)
Training Institute:
Inter (Intel training center in Swindon, UK)
Date Attended:
July 2003
Duration:
240 hours
MCSE - - Microsoft Certified Systems Engineer (Certificate)
Date Attended:
December 2004
Valid Until:
January 9999

Hobbies

  • IT / Storage
    what pure life it would be if we done things which we do not like - IT is one of my interests as I really like my job so in part way my job is my hobby too
  • Water Sports
    I like almost all kinds of water sports & I have most of certification allowing me to play with most hardware (from small & middle size ships/speed boats to diving equipment), I also like fishing and swimming but it depends on conditions
  • Cooking
    I like good food and I also like cooking - travels allowed me to meet new taste and learn how to cook too :) (www.time4cooking.com or odkuchnii.blox.pl - and you will see what I ate recently - both blogs belongs to my future wife)
  • Cars
    Since I was a child I always liked cars, I like to study how they are build, I know how to fix them but driving I like the most :)
  • Travels
    I like see new places, meet new people, learn new cultures - without travels our life would be pur