Director of IT Operations
Cenomi Centers
Total years of experience :18 years, 6 Months
• Develop and execute IT operations strategy aligned with business goals.
• Lead, mentor, and manage a high-performing IT operations team (System Administrators, Infrastructure, Network and Security).
• Oversee design, implementation, and maintenance of reliable and secure IT systems.
• Establish and enforce IT policies, procedures, and best practices.
• Manage IT budget, negotiate contracts, and oversee vendor relationships.
• Develop and implement incident response and disaster recovery plans.
• Identify and mitigate IT risks to protect organizational assets.
• Collaborate with other departments to understand and address IT needs.
• Ensure effective communication and coordination between IT and other business units.
• Implement KPIs to monitor IT performance. Facilitate training programs for continuous team development.
• Ensure IT operations comply with regulations and industry standards.
• Transformed and automated multiple processes, yielding an 80% productivity increase.
• Received a promotion to spearhead the IT Operations team for implementing a cloud-first strategy.
• Achieved a 30% increase in productivity by optimizing the DevOps process.
• Managed daily operations to uphold quality and enhance efficiency.
• Led the successful execution of multiple projects.
• Led pre-sales activities, analyzing client needs and crafting tailored solutions for improved outcomes.
• Implemented Microsoft Dynamics AX 2009 - CRM projects.
• Implemented Microsoft Dynamics AX 2012 - Sales and Marketing projects.
Project Undertaken
• FCC Environment - UK, 2013.
• Aston Martin Lagonda - UK, 2011-2013.
• WRG - UK, 2012.
• E&S Water - UK, 2012.
• inTechnology - UK, 2012.
• Led the Appian BPM Functional Team.
• Executed significant Appian BPM Suite implementations in both government and private sectors.
• Conducted multiple business process re-engineering and carried out business process mapping/modeling.
Project Undertaken
• Jordan Dubai Capital - Jordan, 2008/2009.
• Bank Al-Jazeera - KSA, 2009/2010.
• Royal Hashemite Court of Jordan - Jordan, 2009/2010.
• Executed end-to-end projects, ensuring successful implementations.
• Maintained the IT infrastructure with 99.8% uptime.
Project Undertaken
• Golden Mobile - Jordan, 2006.
• Method Corporation - Jordan, 2006-2007.
• Tamleek - Jordan, 2007.
• Yokogawa - Dubai, 2007.
• Designed and programmed the company website.
• Maintained Exchange Server and ISA Server with 99.8% uptime.
• Programmed Rainbow / SafeNet security dongles.
Evaluation: Good