Receptionists.
Grand Hyatt Doha
Total years of experience :11 years, 8 Months
• Maintain standards of performance as detailed in the VIP lounge & Front Office Operational Manual to ensure the efficient operation of the outlet.
• Ensure what guests needs and expectations are met by providing efficient and professional service. Respond to any requests and complaints promptly and correctly.
• To be entirely multi-tasking or flexible and be able to be rotated within the different areas at the Grand Club as well as sub departments of the Room Divisions
• To respond to any changes in the place of work as dictated by the hotel
• To project at all times a positive and motivated attitude and exercise self-control.
• Working with Opera, Scala, Hotsos systems
Maximize sales by ensuring high quality services to customers.
Through selling techniques to increases average transaction value overall store turnover.
Achieves Add-on sales through customer directory, making contact on new ranges or items back in stock.
Process deliveries and stock transfers is an efficient manner in line with company procedures.
Handled payments through K-net, credit cards, vouchers and foreign Currency
Kyrgyz National Agrarian University, Bishkek - Kyrgyzstan Bachelor of Science in Agricultural Engineering