Director of Infrastructure
Avenue One
Total years of experience :11 years, 4 Months
Technical Leadership skills across multiple teams to architect and
implement IT infrastructure for rapid startup growth from 5 to 200+
employees
Built high-availability IT systems, IT security and networks from
ground up, enabling 99.95% uptime as company scaled
Reduced infrastructure costs by 65% using open source and cloud
technologies with high automation
Achieved and maintained compliance frameworks such as NIST,
COBIT, and SOC2 standards
Established engineering best practices and processes for support
process, change management, access controls, and security
Managed a cloud-based directory systems of 1500+ users in Azure,
AWS, and Google Workspace
Managed IT budgets strategically balancing cost savings with ability to
support rapid growth
Owned full-lifecycle technical support for a volume of customers in a
SaaS product dependent role
Integrated proper authentication, access controls and encryption
across infrastructure following zero trust and least privilege models
Created technical documentation including manuals, wikis and
knowledge base articles for infrastructure teams
Resolved infrastructure incidents and fulfilled service requests
Knowledgeable about cybersecurity best practices including MFA,
intrusion prevention, and security awareness training
Identified and implemented infrastructure improvements through
close collaboration with engineering teams
Implemented security monitoring, logging and alerting capabilities to
enable rapid incident response
Optimized SaaS performance and availability through instrumentation
Manage and maintain Google Suite Stack and related services with a
security first mindset
Lead IT infrastructure Team towards setting team objectives and
coordinating quarterly key results
Utilized Google Suite tools to streamline productivity across multiple
departments
Implemented custom API connections to automate solutions across
SaaS services
Manage a stream of incoming JIRA / Zendesk incidents and ensure
delivery of solutions within SLA
Spearheaded widespread customer issue resolution collaborating
cross-functionally with engineering, product, and customer success
Managed end-to-end IT infrastructure and technology implementation
for a K-12 Academy
Led project planning and resource allocation including staff and
vendor management
Implemented new technologies and processes while maintaining high
availability
Administered systems, applications, security and network
configurations
Managed Microsoft infrastructure including AD, Exchange Server,
DNS/DHCP
Designed IT processes and policies
Programming custom forms and applications in VB, VBA and .NET
Cognex Vision inspection systems development, deployment, and
training
Supporting End-User with hardware and software related issues
Managing MS Exchange, Active Directory policy implementation &
organization
Maintaining domain protocols both onsite and offsite utilizing VPN
services
Management of servers and IP camera security system across two
locations
Helpdesk Support for a pharmaceutical packing manufacturing
company
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