Fleet Managment Operations & Control Center (Team Leader)
Emirates Driving Institute
Total years of experience :17 years, 3 Months
Providing technical assistance to 500+ staff
• Monitoring & Controlling Training Fleets (Installed with Telematics Device with GPS Tracking Software) via Web Application that are in correspondence to the Control Centre Operations
• Organize and coordinate work vehicles with the aim to:
* Improve efficiency
* Reduce overheads
* provide compliance with government regulations
• Reporting Fleets & Manpower utilizations to the management on daily basis
• Analysed daily routes and alter them for efficiency
• Maintain database of vehicles and assigned drivers
• Negotiating and managing relationships with suppliers for all type of vehicles spare parts
• Ensuring that all vehicles are fully scrutinized prior to the deployment stage
• Monitoring drivers’ activity through the tracking system and ensuring appropriate vehicles’ utilization with respect to the break hours and safety measures.
• Responding to the messages sent by drivers via MDT (Mobile Data Transmission Device-Installed in Fleets)
• Maintaining proper documentation of sold & transferred vehicles.
• Analysing fuel consumption based on the trends on monthly basis
• Assisting management in buying and selling decisions of various vehicles.
• Operational knowledge of vehicle maintenance.
• Achieved successful rate in fleet distribution movement, with no down time and minimal service disruptions.
• Decreased fleet size, reduced cost and increased visibility of drivers by implementing new routing software and onboard computers for the fleet.
• Leading the Control Centre Team, drivers & coordinating with the maintenance staff in the shops.
• Assigning the Tasks to the Team Members
• Maintaining the Liaison between the Departments
• Maintaining the Quality of the daily Operations
Handling with various types of Customers’ complains.
• Prepared presentations and provided training.
• Providing information to callers.
• Taking & forwarding messages to concern departments.
• Attending and dealing with the inbound calls.
• Scheduling, rescheduling and organizing callers’ future programmes.
• Dealing different types of issues pertaining to customer’s Driving tests & Classes.
• Maintaining daily records as a presentation to the Manager.
• Reporting to seniors about day to day communication business.
• Checking with Dubai RTA for customers test dates.
Sold auto insurance policies to prospective customers by explaining features and benefits
• Draft efficiency reports for each employee as well as the department as a whole
• Train new representatives in answering and placing calls meeting with customers filing claims accepting payments
• Handled administrative and marketing tasks daily
• Updating the data manually in the Excel Format Sheet.
• Presenting Details to the Manager pertaining to the above task.
• Maintaining daily records as a presentation to the Manager.
• Understanding clients' requirements for insurance policies and recommending them appropriate one
Bachelor of Computer Science-BSCS