Experienced Back Office Transmission
Ericsson
Total years of experience :18 years, 6 Months
Responsibilities:
• Give technical support to the customer
• Operation, maintenance & provisioning of the customer network
• Handling customer change request (CR)
• Handling customer support request (CSR)
• Perform First Node Implementation (FNI) to new software and hardware
• New hardware & software acceptance
• Handling emergencies & incidents
• 2nd level troubleshooting
Acquired Skills:
• Full awareness of eTOM / MSTOP
• Full awareness of Managed Services & Operations
• Working in Multi-vendor environment (6 other vendors)
• Customer interfacing & consulting
Achievements:
• Reducing number of trouble tickets (TT) by 40%
• Zero CR violation in the last 2 years
Responsibilities:
• Operation & maintenance for the customer network
• DCN plans implementation and troubleshooting
• Software Upgrades for the nodes
• Corrective Maintenance
• Field maintenance support
• 1st level troubleshooting
Acquired skills:
• Working under pressure
• Working in a team work
Achievements:
• Clearing more than 2000 transmission alarms
• Handling more than 1000 TT
• Certificate of recognition for the grate performance
Responsibilities:
• Managing teams of quality assurance (QA) & site acceptance (SA) for new sites & expansion according to Ericsson standards
• Creating flow chart of the site acceptance process
• Creating acceptance check lists for 2G, 3G RBS & transmission equipment such as Traffic node, PT, SPO, ADM & Marconi
• Review sweep test results before handover new sites to drive test phase
• Updating data base & site handler for the new sites & expansions
• Weekly & monthly meetings with the customer to keep tracking of the QA & SA process & monitor of subcontractors’ performance
Acquired skills:
• Customer interfacing & consulting
• Negotiation skills
Achievements:
• Finishing acceptance of phase 1, 2 & 3 in Etisalat network before planned date
Responsibilities:
• Site acceptance
• Corrective and preventive maintenance for transmission and BSS equipment
Acquired skills:
• Troubleshooting skills
• Working under pressure
Achievements:
• Site acceptance for more than 200 sites
• Reaching zero down sites many times
• Certificate of recognition for the grate performance
Responsibilities:
• Main Job: Sweep Test for GSM networks
• Side Job: Construction of GSM macro cells
Achievements:
• Finishing sweep test for 80 sites in 8 months’ period
Responsibilities:
• Presales Engineer for Free Space Optics (FSO) equipment
Acquired skills:
• Presentation skills
Ericsson Certified Technology - MPLS The Ericsson Certified Technology - MPLS Technology exam assesses an individual's knowledge, skills, and abilities as they relate to fundamental MPLS concepts and related networking technologies. Skills: Label Distribution MPLS Architecture MPLS-TP MPLS-based VPNs OAM QoS
Ericsson Certified Associate - Optical Transport Earners of the Ericsson Certified Associate - Optical Transport credential have demonstrated the fundamental knowledge of Optical Transport technologies in a telecommunications environment. Skills: ASON Carrier Ethernet MPLS-TP NGSDH/MSPP OTN Optical Transport Products SPO SDH/SONET TDM/PDH WDM
Project Management Professional: PMP® (PMP certification number: 1511024, PMI ID number: 2231197)
Ericsson Certified Associate – Microwave Transmission (ECA-MWT) Topics: Spectrum and Regulation, Propagation, TDM, Management and DCN, Ethernet/IP, Protection, Synchronization, Planning/Dimensioning, Ericsson Microwave Transmission Products
Ericsson Certified Technology – IP Essentials (ECA-IPE) Topics: General Knowledge of IP-based Networks, Ethernet Fundamentals, IP Routing, QoS, MPLS
Ericsson Certified Associate – IP Networking (ECA-IPN) Topics: IP Fundamentals, IGP, BGP, MPLS, L3VPN, BGP, QoS, Ethernet and SmartEdge Fundamentals
Project Management Institute PMI sponsors a project management credentialing program which fosters the development, maintenance, evaluation, promotion, and adminstration of a rigorous,experience and examination-based education culminating with the issuance of a globally recognized professional credential - the Project Management Professional PMP
I had bachelor's degree in telecommunications with grade good plus I had a lot of technical training courses such as CCNA, DSP and powerful training on mobile communication at Alcatel-Lucent and Ericsson education center.
