Ahmad Horani, Customer Support Representative

Ahmad Horani

Customer Support Representative

Babil Games

Location
Jordan - Amman
Education
Bachelor's degree, English Studies
Experience
4 years, 9 Months

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Work Experience

Total years of experience :4 years, 9 Months

Customer Support Representative at Babil Games
  • Jordan - Amman
  • My current job since September 2020

Description:
1. Resolve customer complaints email, mail, or social media.
2.Use special programs to reach out to customers and verify account information.
3.Work with customer service manager to ensure proper customer service is being delivered.
4.Handle changes in policies or renewals.
5.Advise on company information.

HSE Supervisor at Shweikh Est
  • Jordan - Al Azraq ash Shamali
  • January 2020 to August 2020

Job description:
Checking the Project Employees PPE’s
Checking the equipment Documents, third party Certificates and keep it recorded.
Proving new employees a HSE Induction.
Preparing a daily and weekly reports and providing the manager the documents he need to prepare the
monthly report.
Provide the Subcontractors with HSE Drills.

customer service representative at crystel
  • Jordan - Amman
  • September 2019 to September 2019

Job title: Call center agent.
The work location: Amman-Jordan.
Description:
Outsourcing Provider.

Telecommunication For customer care

safety officer at TSK
  • Jordan - Amman
  • May 2019 to September 2019

Job title: HSE officer Trainee
The work location: Alsafawi 66 mw Power Plant
Job description:
Checking the Project Employees PPE’s
Checking the equipment Documents, third party Certificates and keep it recorded.
Proving new employees a HSE Induction.
Preparing a daily and weekly reports and providing the manager the documents he need to prepare the monthly report.
Provide the Subcontractors with HSE Drills.

translator at visa world translation center
  • Jordan - Amman
  • May 2019 to July 2019

Job title: Translator.
The work location: Amman-Jordan
Description:

144 Credit hrs of Translating Legal Related Documentation.

Education

Bachelor's degree, English Studies
  • at Al Isra Private University Amman
  • September 2019

Bachelor degree in English language and Translation

Specialties & Skills

Escalation Management
Content Writing
Web Handling
Customer Care
office administration
Good command of Microsoft Office,
office management
Google sheets
Helpshift

Social Profiles

Languages

English
Expert

Training and Certifications

Certified HCC Supervisor. (Certificate)
Date Attended:
December 2019

Hobbies

  • learning more languages