Administrative and Call Quality Specialist
Integrated Transport Center
Total years of experience :6 years, 4 Months
- Providing assistance to call center manager and supervisors in
tasks such as preparing reports, analyzing data, and tracking KPI .
- Handling internal and external communication, including emails, and
announcements. Also assisting with disseminating important
information to call center agents .
- Develop and implement training programs for Call Center agents .
- Managing records, documents, and databases related to call center operations, employee information, and customer interactions .
- Work with other departments to resolve customer complaints and
issues .
- Coordinate with the Lost and Found team to reunite customers with their lost items .
- Answer inquiries from customers about lost items .
- Maintain records of lost and found items .
- Work with other departments to improve the lost and found process for Abu Dhabi Taxi .