Senior Visa & Operations Specialist
BLS International
Total years of experience :4 years, 0 Months
• Managing operations in the visa application center on behalf of the embassy, and ensuring that the process runs smoothly & implemented within the predetermined service level Agreement.
• Reviewing, assessing and processing the visa applications while providing appropriate solutions, consultation and accurate information about the procedures and the requirements.
• Communicating the applicant’s case to the embassy’s staff.
• Fully understand and adhere to the company’s policies and objectives, and work on achieving them effectively and efficiently according to the set targets.
• Develop effective relationship with customers by providing them with full service knowledge.
• Maximize revenue generation from value added service to reach long and short term goals.
• Prepare weekly, monthly, and annually reports on all activities and measuring the progress according to the business plan.
• Perform all requests and actions (complaints and inquiries) in a timely and professional manner.
• Ensure privacy of customer data in line with the company data security policies.
• Communicate & report all operational issues to the management.
• Assist mentoring new hires and leading the operations team by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback.
• Handle day-today visa applications in compliance with standard operating procedure.
• Obtaining biometric data/ Processing applications and data entry/ Fee collection and cash handling.
• Document scrutiny and applications processing and keeping records of all application data.
• Develop and maintain an effective relationship with the customers,
• Handling customer inquiries in person, by e-mail and over the phone.
• Up selling for value added services.
• Ensure that Complaint and problematic cases are resolved with the customers in a timely manner.
• Ensuring all administration and logistics of passport delivery to consulate.
• Preparing reports of day to day transactions.