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Ahmed Abdelaal, Human Resources Manager

Ahmed Abdelaal

Human Resources Manager

Telecom Egypt

Location
Egypt - Alexandria
Education
Master's degree, Human Resources
Experience
23 years, 9 Months

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Work Experience

Total years of experience :23 years, 9 Months

Human Resources Manager at Telecom Egypt
  • Egypt - Alexandria
  • My current job since January 2009

Telecom Egypt - Egypt
Human Resources Development Department
Main job responsibilities include:
- Monitor the HR policies being followed in the premises.
- Investigate and resolve employees conflicts.
- Review work procedures & operational problems in order to determine ways to improve & facilitate in order to enhance employees performance.
- Process disciplinary cases, dismissal/termination/resignation.
- Keep the record of annual vacations of the employees & communicate accordingly.
- Maintain personal record including leave attendance and disciplinary actions.
- Maintaining & updating employees data on regular basis.
- Assisting employees in applying for their medical cards & opening bank accounts.
- Mature judgment and professionalism in handling all matters.
- Have good knowledge of administrative & clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology.
- Performing day-to-day administrative tasks such as maintaining information files and processing, paperwork.
- Monitor and process the man power request to the concerned departments within approved limits.
- Manage welfare policies and implement those as per directives of the management.
- Get approvals of leaves of subordinates, cash & loan matters from concerned departments.
- Keep records required by government agencies & necessary documents of the employees.
- Schedule and/or monitor staff hours and shifts.
- Maintaining the healthy work environment & continually assess & resolve problems among employees.

Corporate Sales Supervisor at Telecom Egypt
  • Egypt - Alexandria
  • May 2006 to December 2008

Telecom Egypt - Egypt
Key Account Management Department
Main job responsibilities include:
Supervise, plan the work goals and develop the tasks needed to accomplish the targets of Telecom Egypt for Key Account activities and To develop a strong partnership relation with major customers with the aim of influencing their key decision makers in establishing Telecom Egypt as their first choice Telecommunication solutions provider, in order to maximize sales revenues generated from all department activities
(Billing - Intelligent Network Services - Prepaid calling card services - Free phone services - Virtual Private Networks - Premium Service Numbers - Voice Mail and Tele voting services

Airport Services Agent at Emirates Airline
  • United Arab Emirates - Dubai
  • December 2005 to April 2006

To provide a quality service to Emirates and Code share passengers in respect to check-in, boarding, special services and baggage services as per company's commercial and safety standards and procedures.

Sales Executive at Telecom Egypt
  • Egypt - Alexandria
  • August 2002 to November 2005

Telecom Egypt - Egypt
Key Account Sales Department
Main job responsibilities include:
Responsible for all Key Account Management (KAM) activities for large corporations especially contracting - before and after sale services, managing customer accounts for Intelligent Network services like: Advanced Free Phone Number 0800, Universal Access Number 19xxx, Virtual Private Network, Premium rate service, etc.

Customer Service Coordinator at Telecom Egypt
  • Egypt - Alexandria
  • February 2002 to July 2002

Telecom Egypt - Egypt
Customer Service Department
Main job responsibilities include:
Value Added Services Processing, Solve PPC complaints on Huawei TELLIN -SMAP, Support for IVR toll free number

Media and Advertising Coordinator at Telecom Egypt
  • Egypt - Alexandria
  • August 2001 to January 2002

Main job responsibilities include:
Prepare media tools & prints, Campaigns design, Voice Mail promo on TE toll free 0800, ITU forums & ICT exhibits, Advertising For Bibilotica Alexandria project, Advertising On prepaid calling cards.

Marketing Research Specialist at Telecom Egypt
  • Egypt - Alexandria
  • August 2000 to July 2001

Main job responsibilities include:
SWOT analysis, Segmentation, Market Data Analysis, Feasibility Analysis, conduct surveys with consultation companies (AC Nelcien), prepare offers for North Coast, Yearly and Monthly Reports & Statistics.

Education

Master's degree, Human Resources
  • at The Graduate School of Business
  • November 2015

Master of Business Administration (MBA) Human Resources Arab Academy for Science and Technology and Maritime transport The Graduate School of Business November 2013- Anticipated Graduation Date November 2015

Diploma, Professional Certificate in Sales & Marketing
  • at Arab Academy for Science and Technology and Maritime transport.
  • April 2007

Post Graduate: Professional Certificate in Sales & Marketing: The American University in Cairo (AUC) in Cooperation with the Arab Academy for Science and Technology and Maritime transport. (Grade A: Excellent) 14 courses

Bachelor's degree, Accounting
  • at Faculty of Commerce
  • May 1999

Graduation : Bachelor’s Degree in Commerce (English Section) Faculty of Commerce Study of Accounting (Major) Final Grade: Good September 1995 -May 1999

Specialties & Skills

Human Resources
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Performance Assessment
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Job Analysis
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Recruitment
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ACCOUNT MANAGEMENT
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ADMINISTRATION
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GOVERNMENT
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HUMAN RESOURCES
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INTELLIGENT NETWORK
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MANAGEMENT
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MICROSOFT OFFICE
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POLICY ANALYSIS
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TELECOMMUNICATIONS
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Workforce Planning
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Languages

Arabic
Expert
English
Expert

Memberships

International Who's Who Historical Society
  • demonstrated exemplary achievement and distinguished contributions to the business community
  • December 2007
Syndicate of Commercial Professions
  • Active
  • January 2000

Training and Certifications

Time Management (Training)
Training Institute:
Telecom Egypt Training Center ( Telecom Egypt)
Date Attended:
March 2011
computer Operating Systems ( Windows) Internet & Email applications and Microsoft Office XP (Training)
Training Institute:
IBM- Egypt
Date Attended:
August 2005
Skills in Marketing For Telecommunication Services (Training)
Training Institute:
Total International Expertise CO. (Totality), Egypt
Date Attended:
March 2001
Crisis analysis and risk management (Training)
Training Institute:
Management & Development Arab Center ( Madac )
Date Attended:
January 2007
Computer based statistics ( SPSS) (Training)
Training Institute:
Arab Academy for Science and Technology and maritime transport.
Date Attended:
August 2003
Microsoft Certified Office Specialist - MOS certification Word XP Expert / Excel XP Expert (Training)
Training Institute:
Microsoft Egypt
Date Attended:
August 2005
Global Vision in Marketing For TE Senior Managers - Global Vision in Marketing For TE Customer Care (Training)
Training Institute:
International Education Institute / SPAAC / CHP International, Cairo, Egypt
Date Attended:
October 2000
The introduction of Virtual Private Network Services. (Training)
Training Institute:
Alcatel University - business consulting team , Paris, France
Date Attended:
September 2001
Effective Project Management (Training)
Training Institute:
Management & Development Arab Center ( Madac )
Date Attended:
February 2005
Myers-Briggs personality test (Training)
Training Institute:
Leadership Development Center ( Telecom Egypt)
Date Attended:
October 2012
Project Management (Training)
Training Institute:
Telecom Egypt Training Center
Date Attended:
February 2014
Recruitment & Personnel Interviewing Skills (Training)
Training Institute:
Telecom Egypt Training Center ( Telecom Egypt)
Date Attended:
July 2012
Certified Secure Computer User EC- COUNCIL (Training)
Training Institute:
Telecom Egypt Training Center
Date Attended:
November 2014
the Alcatel Intelligent Network Prepaid Card service & Advanced Free phone service (Training)
Training Institute:
Alcatel - CIT, Paris, France
Date Attended:
September 2000
Certification/diploma, Telecom Services Costing Training (Training)
Training Institute:
Telcoredia Technologies, New York, United States
Date Attended:
April 2002
Application for Dangerous Goods For Passenger Handling (Training)
Training Institute:
Emirates Aviation College, Dubai, United Arab Emirates
Date Attended:
January 2006
Management By Objectives & Coaching Skills (Training)
Training Institute:
Leadership Development Center ( Telecom Egypt)
Date Attended:
February 2010
Human Resources Regulations (Training)
Training Institute:
Telecom Egypt Training Center ( Telecom Egypt)
Date Attended:
September 2011
Effective communications and Building Team Work. (Training)
Training Institute:
Management & Development Arab Center ( Madac )
Date Attended:
May 2007
Reporting Skills (Training)
Training Institute:
Telecom Egypt Training Center
Date Attended:
November 2013
Various Courses in Airport Services (Training)
Training Institute:
Emirates Aviation College, Dubai, United Arab Emirates
Date Attended:
December 2005
Unified work law (Training)
Training Institute:
Management & Development Arab Center ( Madac )
Date Attended:
June 2005
The diploma course for passenger service agent (Training)
Training Institute:
www.psadiploma.com UK
Date Attended:
September 2009
Penalties Regulations (Training)
Training Institute:
Telecom Egypt Training Center
Date Attended:
April 2013
Successful Leadership Skills (Training)
Training Institute:
Leadership Development Center ( Telecom Egypt)
Date Attended:
April 2010

Hobbies

  • Reading novels, digital photography, organizational development, strategic planning, Gaming