Ahmed Alzahrani, freelance technical support

Ahmed Alzahrani

freelance technical support

freelance.com

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Computer Network
Experience
15 years, 0 Months

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Work Experience

Total years of experience :15 years, 0 Months

freelance technical support at freelance.com
  • United Kingdom - Manchester
  • My current job since February 2012

Still working as a freelance technical support on freelanceer.com. in addition, I have a business account at haraj.com.sa. my role is resolve and maintain computer hardware and software systems for the customers who are seeking support through those websites.

CALL CENTER AGENT at ZAIN KSA
  • Saudi Arabia - Jeddah
  • December 2007 to August 2010

I was working at moveable communication co.
(ZAIN KSA) in Call Centre Department from 1/12/2007 till 7/08/2010 . in addition to perfect at dealing with others and offering suitable solutions and options to satisfy our customers
.also good at service and keeping the orientation of the organization

Education

Bachelor's degree, Computer Network
  • at University of Salford
  • June 2018

In this course aims to provide an appreciation of the context of modern communications and networking; a knowledge and conceptual understanding of a range of aspects of computer networking, including an awareness of relevant non-technical aspects crucial to implementation; the ability to apply knowledge and understanding in Networking area.

Diploma, English
  • at University Of Western Ontario
  • February 2013

CultureWorks have an Academic Support built into their schedule. At the start of each term, as a student I assigned an academic advisor. During weekly Academic Support hour, I engaged in a variety of activities, including small-group and partnered academic skill building activities. We had the opportunity to work with our academic advisor one-on-one to help them achieve academic success.

Diploma, Technical Support
  • at college of technology
  • August 2007

Certificate: Intermediate University Certificate University: Baha College: college of technology Department: computer Grade: superior GPA: 3.66 out of 5 The training in this program includes general skills In English, mathematics, human communication, and interpersonal skills, as well as skills training Basic in electricity, electronics, digital circuits, networks and operating systems in addition to specialized skills. In the technical support field, training is carried out at the level of the faculties of technology In 1260 training hours in addition to 420 training hours in the labor market.

Specialties & Skills

Simulation Design
Communication Solutions
Network Configuration
HTML Help
HTML + CSS
Matlab simulation program
HTML and CSS animation for website design.
QualNet simulation program
Apply network infrastructures with their configuration.
operation
negotiation
quality assurance
people management
marketing
planning
digital marketing
problem solving
outbound

Languages

English
Expert
Arabic
Native Speaker
Urdu
Beginner

Training and Certifications

IELTS (Certificate)
Date Attended:
July 2015
Zain system 2 (Training)
Training Institute:
insight Dubai
Date Attended:
February 2009
Duration:
400 hours
Zain system 2 (Training)
Training Institute:
insight Dubai
Date Attended:
February 2009
Duration:
488 hours
Zain system 1 (Training)
Training Institute:
insight Dubai
Date Attended:
January 2008
Duration:
400 hours