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Ahmed AbdelSalam, Windows Team leader

Ahmed AbdelSalam

Windows Team leader·Zain - KSA

Saudi Arabia

Bachelor's degree, كلية العلوم

Work experience

Total years of experience: 21 years, 8 months

Windows Team leader

October 2019 - Present

Zain - KSA

Riyadh, Saudi Arabia

October 2019 - Present

• Managing windows team staff (onsite and offshore L2 support team).
• Distributing and managing L2 cases between the team and solving the L3 ones.
• Managing and supporting Zain mail system (Exchange Server 2016 - 6000 users).
• Managing Advanced Active Directory, DNS, DHCP and ADFS tasks.
• MS SQL Environment support (SQL 2017 Clusters), troubleshooting and upgradation tasks.
• SCCM (Microsoft System Center Configuration Manager) daily tasks and reporting.
• Mail Archiving System Management and L2 support (Commvault).
• Corporate Antivirus management (Symantec Endpoint Security).
• Email Security Management (Cisco Email Security Appliances ESA / IronPort).
• Managing Veeam Backup and restore system.
• Virtualization environment L2 support (VMware Esxi 6.7 and Vcenter).
• Managing Zain Office 365 Applications .
• Deployment and L2 support of Work from Home applications (MS Teams & Cisco Webex).
• Monitoring and auditing the Active directory, mail, MS SQL environment.
• Datacenter Operations Management .

Company industry:
Telecommunications
Job role:
Information Technology

Data center operations manager

July 2018 - October 2019

Shabakah Integrated Technology

Riyadh, Saudi Arabia

July 2018 - October 2019

-Monitor all software and hardware products and ensure compliance with Data Center standards - including maintenance tasks such as Hardware, Applications, Product & contracts Renewals, Spare Parts availability & inventory.
-Scheduling employee shifts. Vacation Plans, Skill Set redundancy for smooth business operation.
-Maintain effective professional relationships with Customers & IT Service Providers.
-Maintain expert knowledge on all applications & services offered by the data center and its use on systems for various critical systems.
- Asset the presales/sales team for new projects estimations and prices.

Company industry:
IT Services
Job role:
Information Technology

Sr. System Engineer

June 2014 - June 2018

Shabakah Integrated Technology

Riyadh, Saudi Arabia

June 2014 - June 2018

As a member of NOC team in an ISP and hosting company with a large Datacenter (+150 server and appliance) my daily tasks includes:
- MS Exchange 2010 & 2013 management (creating Users mailbox and Groups, manage Mailbox features, storage and troubleshooting any issue).
-MS Lync 2013 / Skype for business management (creating Users mailbox and Groups, manage Mailbox features, storage and troubleshooting any issue).
-Active Directory administration 2012 (Creating Users, Groups, Policies & daily tasks).
-Installing & Administration of Corporate AV (MacAfee endpoint security via McAfee ePolicy Orchestrator).
-Data-center Monitoring, installing servers in DC Racks and other Hardware tasks (HP/Dell).
-Windows & Linux Servers installation, management & troubleshooting.
- VMware product installation & management (Vcenter & esxi).
- Install & Managing different DNS servers (windows & Linux OS).
- Installing, securing & supporting Hosting servers / shared service like: Parallel Plesk, DirectAdmin, WHM (Cpanel).
-Managing Backup & restore process for customers (Veeam & Acronis).
- Managing / administration of Cisco Email Security Appliances "C370" for more than 300 customers (shared service) including daily troubleshooting and SPAM monitoring.
-Technical Support (L2) By Service Desk Tickets (company employees and customers).
- Installing support and monitoring service like: OpManager, EventLog Analyzer etc.

Company industry:
IT Services
Job role:
Information Technology

IT Manager مسئول قسم تكنولوجيا المعلومات - مدير شبكة الحاسب الآلي -مدير نظم - مدير الموقع الإلكتروني

November 2005 - March 2013

مدارس الدلتا الدولية للغات

Egypt

November 2005 - March 2013

- الإشراف علي تصميم و تحديث الشبكة الداخلية LAN للمؤسسة (سيرفرات - سويتشات - توصيلات - برامج).
-مسئول عن أفراد القسم وإدارته والتنسيق بين القسم وباقي أقسام المدارس.
-مسئول عن التدريب التكنولوجي للعاملين وإستقطاب آليات جديدة لإثراء العمل بالتكنولوجيا.
-مسئول عن الشبكة الداخلية للمدارس (380 جهاز حاسب آلي + 4 سيرفرات: Mail Server - Active Directory - ISA 2006- Antivirusِ)
- مسئول عن الدعم الفني وحل المشاكل اليومية للعاملين والأجهزة.
- مسئول عن موقع المدارس (تصميم وإدارة ودعم فني وحل المشاكل المختلفة).
- مسئول عن كاميرات المراقبة داخل المدارس
- مسئول عن أجهزة البصمة واصدار تقارير الغياب/الحضور واﻹنصراف

Company industry:
Primary, Prep, & Secondary School
Job role:
Engineering

مدرب ICDL V.4

April 2005 - August 2005

أوراسكوم للتدريب والتكنولوجيا

Egypt

April 2005 - August 2005

تدريب طلاب المركز علي منهج شهادة "الرخصة الدولية للحاسب اﻵلي" اﻹصدار الرابع بنظام الساعة (Word, Excel, PowerPoint, Access, Internet)
وقد تم تخريج دفعتين كاملتين من تدريبي داخل المركز .

Company industry:
IT Services
Job role:
Training and Development

مدرس حاسب آلي

January 2005 - May 2005

المعهد الدولي البريطاني IBI

Mansoura, Egypt

January 2005 - May 2005

تدريب طلاب المعهد الدولي علي منهج الحاسب اﻵلي بنظام الترم:
JavaScript
Excel - word - PowerPoint
Networks
وقد تم تدريب الطلاب لمدة عام كامل

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

أخصائي مبيعات

July 2003 - December 2004

شركة اقرأ للإستيراد وخدمات الحاسب اﻵلي

Egypt

July 2003 - December 2004

-العمل في جزء البيع بالتجزئة في الشركة (طابعات - أجهزة حاسب آلي استيراد الخارج - أكسسورات الحاسب الآلي ...)
-العمل في تجميع وصيانة أجهزة الحاسب اﻵلي.
- الدعم الفني بعد البيع (تليفون - في المنزل).

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Mansura University

May 2003

May 2003

Bachelor's degree, كلية العلوم

Egypt

GPA (percentage): 73.4%

GPA (percentage): 73.4%

بكالوريوس في العلوم بتقدير جيد - 73.4 % الترتيب رقم 11 علي مستوي الكلية.

Skills

Technical Support

Expert

CCNA

Expert

MCSE

Expert

Expert

System Administration

Expert

Network Administration

Expert

MCTS-Microsoft Certified Technology Specialist

Expert

MCSA- Microsoft Certified Systems Administrator

Expert

SCJP- Sun Certified JAVA Programmer

Intermediate

MCP-Microsoft Certified Professional

Expert

MCSE- Microsoft Certified Systems Engineer

Expert

تصميم وإدارة شبكات الحاسب الآلي LAN

Expert

تدريب العاملين علي التكنولوجيا

Expert

IT (Technical) Support

Expert

إدارة مواقع الإنترنت

Intermediate

CCNA-Cisco Certified Network Associate

Intermediate

إدارة كاميرات المراقبة وأجهزة الحضور والإنصراف

Intermediate

تصميم مواقع الإنترنت باستخدام (ادارة المحتوي) جملا Joomla

Intermediate

اللينكس Linux

Intermediate

(Computer Troubleshooting (Hardware,Software

Expert

Microsoft Office ميكروسوفت أوفيس (1997 وحتي 2016)

Expert

التدريب علي ICDL

Expert

Symantec Endpoint Protection (Corporate Antivirus )

Intermediate

Microsoft PowerPoint

Expert

Microsoft Word

Expert

Microsoft Excel

Expert

System Backup - Acronis & Symantic

Expert

Hyper-V

Intermediate

Microsoft exchange server

Expert

IT Technical Support

Expert

Microsoft Office

Expert

WHM (Cpanel) / Plesk & direct admin administration

Expert

Datacenter Management / Monitoring

Intermediate

Acronis backup

Expert

Ironport mail filter

Expert

Active directory

Expert

VMware Esxi / hyper-V

Intermediate

L2 technical support

Expert

MCSE Productivity - MS Exchange 2013

Expert

MCSE Productivity 2017

Expert

Veeam Backup

Expert

Acronis Backup

Expert

Vmware (esxi & vcenter)

Expert

VMware – Data Center Virtualization

Expert

Microsoft Exchange 2016 & Office 365

Expert

Linux administrator

Expert

system administration

Expert

team management

Expert

windows server

Expert

team leadership

Expert

computer hardware troubleshooting

Expert

Technical Support

Expert

CCNA

Expert

MCSE

Expert

Expert

System Administration

Expert

Network Administration

Expert

Languages

Arabic

Expert

English

Expert

Memberships

Microsoft

MCSE 2003 - 2012

July 2011

Sun Microsystems

SCJP

June 2005

MICROSOFT

MCSE

August 2012

Cisco

CCNA

September 2013

Vmware

VCP NV

March 2016

Microsoft

MCSE Productivity

January 2017

Microsoft

MCSE Messaging - Exchange 2013

November 2016

Vmware

VMware Certified Professional 6 – Data Center Virtualization

November 2017

Training and Certifications

Certifications
VMware Certified Professional 6 – Data Center Virtualization
MCSE Productivity - Exchange server 2013
Nov 2016
Sun Certified Java Programmer (SCJP)
MCSA: Windows Server 2012
MCTS: Microsoft Certified Technology Specialist
Server Virtualization with Windows Server Hyper-V and System Center
MCSE: Windows Server
Cisco Certified Network Associate Routing & Switching (CCNA)

Training
VMware Certified Professional – Network Virtualization (VCP-NV)
VMware
TOT - Training Of Trainer
Delta International Language Schools
Nov 2006
Soft Skill
ITshare
Jan 2010
Server Management Program
USAID - Edtech
Apr 2006

Recommendations

Ahmed Helmi

Apr 2014

Apr 2014

Software Development SpecialistColleague

Ahmed is a very talented person, as a network administrator he is very professional and keep himself up to date with the latest technologies, also he is a very good leader and has very good presentation skills. One of the best things I found about Ahmed, is that he is a very willing person to help his his colleagues, he don't hesitate helping them or supporting them in their tasks and don't hesitate giving his knowledge for them and explaining this knowledge with patience and in a simple way for them to understand.

Hobbies and interests

الشطرنج
تربية الطيور - اﻷسماك - الحيونات