National After Sales Manager
Zsco Group ( Renault & Ssang Yong Dealershipe in Iraq)
Total years of experience :18 years, 1 Months
Develop Service & Spare Parts Network to increase customer reach and enhance business.
Guiding distributor for Parts Management such as Inventory Control, Distribution, & Retail Pricing.
Manage Technical Reports, KD & Warranty to ensure better product quality & customer satisfaction.
Design, Plan & Organize Parts Promotional Activities to provide market specific retail solutions.
Manpower Development & Training to ensure better service support.
Manage Spare Parts Business to increase parts Revenue and to achieve business goals.
Responsible for overall growth of Spare Part Business.
·Coordinating an organized and cost-effective process for aftersales and servicing of vehicles.
·Ensure all details are communicated through to the workshop in an efficient manner.
·Work to maximize performance and overcome challenges
·Involved with growing the retail service and improving efficiency within the vehicle repair workshop.
Supervised a team of automotive technicians and handled human resource needs.
Managed and established profit margins of products and labor times for services performed.
Trained and placed assistant managers for managers positions throughout Connecticut.
Vehicle reconditioning goals. Hire/train/develop automotive service professionals.
Create purchase orders, research and order parts for vehicle repairs based on quality, warranty, labor coverage, and price.
Contemplated several computer diagnostic solutions for the client's current vehicle in the service bay for review, and go over the customer's options available.
Increased service department gross dollars and decreased expenses resulting in profitability year over year.
Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention.
Develops and administers an aggressive wholesales parts program to produce profit
Ensures that same high quality level of service provided to outside customers is also provided to internal dealership customers
Monitors parts department employee’s payroll records
Direct outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers
Takes advantage of all manufacturers’ inventory co-op advertising
Handles customer complaints immediately and according to the dealership’s guidelines
Supervises employees to ensure that work area is kept clean
Enforces safety requirements, including and not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know
Ensures correct parts ordering
Assist Department Manager in accomplishing departmental goals and objectives,
Review monthly performance metrics dashboard and report out to Department Manager,
Provide regular feedback on associate performance,
Provide personalized customer service at the highest level,
Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.),
Drives Innovative Business Improvements,
Supervise, manage and lead members of the staff in order to expand efficiency and ensure processes are compliant with company guidelines,
Assist Department Manager in accomplishing departmental goals and objectives,
Review monthly performance metrics dashboard and report out to Department Manager,
Provide regular feedback on associate performance,
Provide personalized customer service at the highest level,
Perform analyses on extracted data to audit and identify unusual activity (i.e. duplicate payments or vendors, significant or large transactions, etc.),
Drives Innovative Business Improvements,
Supervise, manage and lead members of the staff in order to expand efficiency and ensure processes are compliant with company guidelines,
سرى
Bs.c of Mechanical Engineering