ahmed fawzy, CSR

ahmed fawzy

CSR

Etisalat

Location
Egypt - Cairo
Education
Bachelor's degree, accounting
Experience
14 years, 1 Months

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Work Experience

Total years of experience :14 years, 1 Months

CSR at Etisalat
  • United Arab Emirates - Ajman
  • My current job since July 2013

Dealing and helping customers on daily basis, solving and answering their inquiries, cross selling the company’s products, troubleshooting the customer’s technical problems, solving all accounting disputes and submitting all their pending and active requests on the system.

universal teller and customer service representative at HSBC bank
  • Egypt - Cairo
  • May 2010 to June 2013

I was responsible for the cash department and the grand safe by balancing the daily transactions such as deposits, withdrawals, transfers, currency exchange, clearing checks and issuing cashier orders as well as demand drafts.

Part of my remit was to meet the need of the customers and also reach the monthly target by cross selling the bank’s products, balancing the grand safe and the ATM machine on daily basis.

Education

Bachelor's degree, accounting
  • at ain shams university
  • June 2009

good gpa

Specialties & Skills

Negotiation
Selling Ideas
Customer Service
cash area
MS, OFFICE

Languages

Arabic
Expert
English
Expert
French
Intermediate

Training and Certifications

Examen du Dalf in french (Certificate)
Date Attended:
May 2012
Valid Until:
May 2012
ILETS emxam (Certificate)
Date Attended:
May 2012
Valid Until:
May 2012

Hobbies

  • Diving
  • Taekwondo