Key Account Manager
Arabian Company for Internet and Communication (STC Advanced Solutions)
Total des années d'expérience :25 years, 8 Mois
My Job Responsibility Include a Wide Range of ICT & IT Products, Solutions & Services to Sell. However, I am mainly responsible for the Sale of end to end Network, Security & System solutions. Consultation Services, Managed Services, Large number of Hardware based Network & Security solutions, All Hosting, All Connectivity, Cloud Service, DNR, Bulk SMS are also an essential Part of My Sales Portfolio.
The below mentioned are the structure of a Practice but am not Limited to it.
•Promoting & Selling ICT & IT Services to Large Enterprise in KSA. Achieve revenue & contract volume targets by selling product & services using outbound calling, consultative & influencing selling techniques.
•Qualify Opportunities using customer’s growth plans, budget, & project timelines. Identify high potential sales opportunities & priorities them.
•Work on the prices and delivery time as per the customer requirement and coordinate with the concerned departments to finalize the quotation. Being the focal point of contact coordinating the service delivery efforts within the client environment.
•Prepare Timely & accurate quotations/Orders to meet customer requests. Handle all incoming inquiries.
•Submit & present the finalized collaborative proposals with solutions, justifications & expected result to overcome objections & win the business with maximum revenue/margin.
•Analyzing the Performance of the key client’s existing platform & present findings influencing their strategy by highlighting key opportunities to increase performance/reduce cost through our consultancy & services.
•Creating Strategic, Effective & actionable Account Plans that define a clear growth strategy across & within the accounts that it covers through obtaining clear understanding of the client business, strategic goals & trading method.
•Plan, Organize, Lead & Control balanced sales growth. To Continue Account Penetration & Customer satisfaction on a long term multi-year focus.
Responsibilities:
• Overseeing major issues pertaining to the planning, managing and administration of all systems, network and database installations - on an Oracle and SQL Server 2000 platform.
• Supervising testing, archiving, data migration and deletion, storage infrastructures, as well as backup and disaster recovery procedures to ensure business continuity and information lifecycle management solutions.
•Administering and optimizing company’s LAN/WAN infrastructure, executing operations of the same in terms of installation, configuration, and maintenance. Delivering required support for existing infrastructure and application.
•Monitoring and analyzing network traffic for security breeches, as well as Remote Access services. In charge of user/group account management, authentications and managing network protocols.
•Designing, implementing and monitoring remote connectivity for all locations, utilizing CITRIX MetaFrame Presentation Server, IP/VNP & ADSL communication lines, terminal server, Windows Pro Dial-up.
•Allocating tasks and responsibilities to IT staff regarding the installation and updating of Anti-Virus software, regular scans, clearing detected threats as well as providing troubleshooting solutions and preventive maintenance to ensure optimum system performance.
•Evaluating user needs and system functionality, scheduling upgrades and backup of hardware and software systems. Spearheading network software development, and other main company software.
•Keeping abreast of latest technological advancements, monitoring software use licenses and providing secure access to remote system users.
•Providing recommendations on design enhancements to the infrastructure to improve reliability and performance of network, reduce cost and effect company's growth.
Responsibilities:
• Installed, tested and provided maintenance for hardware including PCs, printers, servers, modems and cabling as well as for software applications, system software and internet service providers.
• Administered existing databases. Assisted in the selection of new database systems including design, redesign, creation and integration as well as conducting feasibility studies and impact analysis. Configured and installed new versions of software, software applications, and other software related to DBMS administration.
• Provided technical support in terms of responding to the needs and queries of network users regarding their access to resources on the network and the operation of various software programs. Trained users on software and equipment usage.
• Determined, resolved and reported software, hardware or operational shortcomings. Consulted with department managers to develop system solutions in consistency with the organizational objectives.
• Researched and evaluated new technologies. Coordinated network and application software upgrades and testing.
• Established and maintained user connectivity by creating user accounts based on set protocols as well as setting up user environment and directories. Monitored DBMS integrity and security.
• Developed, managed and tested backup and recovery plans. Ensured storage, archiving, backup and recovery procedures are functioning correctly. Practiced capacity planning.
• Assisted in formulating, implementing and communicating policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
• Negotiated vendor rates, outsourcers and contractors to secure infrastructure specific products and services. Maintained all software license agreements.
Responsibilities:
• Explored new opportunities to further business growth. Maximized leverage of organization image by implementing specific strategies and plans in addition to maintaining knowledge of company products and services.
• Created and managed new sales by planning and implementing various advertising and promotional programs for either some or all of the company's products.
• Built effective client relationship through in-depth understanding of their business needs and requirements.
• Directed and evaluated activities of the sales and marketing team. Handled all aspects of their recruitment, training and performance. Ensured optimum levels of motivation among them.
• Identified potential customers. Conferred with clients regarding products' specifications and provided advice on types of equipment to purchase.
• Conducted competitor, sector and market research and analysis to conceptualize counter strategies. Prepared reports and sales forecasts for upper management.
Highlight:
Received Accounting Software Expert training which covered modules that span various sales, accounting and HR disciplines for the purpose of creating and automating business transactions. The modules include: General Ledger, Cash Flow, Budgeting, Cash Management, Inventory, Purchasing Control, Sales Control, Ordering System, Payables, Receivables, HR & payroll System and Contracting.
Responsibilities:
• Spearheaded the execution of business process analysis for the customers' key operations including accounting, distribution, contracting and manufacturing. Conceptualized schema, prepared test application functionality and provided cutting-edge training on the same.
• Performed infrastructure lifecycle assessments and associated technical tasks including study, analysis, design, product installation, test and system integration.
• Identified new revenue generating products and service opportunities. Assisted in selling hardware and software products and provided detailed technical knowledge in the sale of complex hardware and software solutions.
• Implemented systems at client sites including installation, testing and maintenance in addition to planning backup and recovery procedures. Provided support in terms of training and responding to queries regarding system usage.
• Handled report writing process encompassing analysis, design, building, testing and implementing reports for client's application.
• Effectively customized the aforementioned modules to fit customers' requirements; enhancing workflow by enabling users to automate the transactions of a certain business process (Automation Business Process).
