Ahmed Khaled

Business Development Manager at Malomatia

• Qatar - Doha
• My current job since September 2015

Presales Manager - Qatar at ITWORX

• Qatar - Doha
• My current job since March 2014

Working as a Presales Manager to support the Sales team in Qatar

1. Services Revenue
Grow services revenue and assist in the overall growth of all service revenue.
 Increase product sales and services revenue by working with customers to improve knowledge and close leads.

2. Communication Management
 Communicate and influence others to develop services business and service levels.
 Communicate with Engagement Managers & Sales Team to address customers’ needs
Engage in marketing activities including events and webinars.

3. Presales Management
 Responsible for supporting sales management and customers in establishing, developing and closing business opportunities.
 In charge of the offer elaboration in line with customer requirements and our business strategy
Carry out pre-sales visits to sell products and services.
Target specific customers to develop business.
 Carry out pre sales consultancy; develop service offerings to be sold/used by ITWorx.
 Deliver training on applicable products.
 Seek out, identify, develop and close business opportunities with key service provider accounts.
Collect and analyze all marketing information. Enhance customer relationships
 Supporting the Engagement manager in winning new contracts along the complete pre-sales project lifecycle (from opportunity qualification to project transfer for delivery) he/she is responsible for the bid optimization (tailoring of offer costing, pricing and wording of RFP responses), smart packaging, defense & negotiation (assisting in contract T&Cs reviews) through meetings with customers.
Prepare Sales kit for EMs enablement.
 Manage customer requirements analysis, services sales strategy & creativity, proposal customization & optimization (scope, sourcing), profit & loss analysis in line with both business targets and market price, offer review & validation (incl. risk assessment), customer facing for clarifications & negotiation, from consulting & design to full managed services.

4. Services Offerings Development
 Identify key customer requirements and coordinate with Service Delivery Management and Service Quality Management to ensure that these requirements are implemented in the products.
 Create co-operative business plans with service Delivery Managements and their partners, help to define new business models and support product features.
 Identify, quantify, and recommend action plan to address new business opportunities according to overall strategy.

A. Presales Manager at Kanoo Information Technology

• Bahrain - Manama
• July 2007 to March 2014

Working as an Assistant Presales Manager - software for Microsoft Dynamics Family (Business Solutions) in addition to other customized Products



 Microsoft Dynamics GP.

 Microsoft Dynamics CRM
 Microsoft SharePoint Portal
• New business generation for core products & solutions both locally and on the international market.
• Preparing for Seminars & meetings for new prospects & displaying demonstrations for them on Microsoft Great Plains & CRM in a professional way.
• Classifying prospects according to their needs & their priority.
• Managing the entire sales cycle autonomously using resources in order to win business for the company
• Advising potential and existing clients on the product range and solutions
• Providing specialist sales advice up to board level, informing internal customers as to the status and progress of the sales cycle, ensuring high quality of internal coordination and excellent overall service to the customer
• Establishing opportunities for and maximizing revenue for the training and consultancy team
• Using and updating internal systems to allow visibility of prospects and their status in the sales cycle
• Monitoring existing accounts and their progress to guarantee maximum return
• High degree perseverance as well as a certain aggressiveness to convince customers.
• Review market and competitor trends to understand shifts in market demand and potential impact on sales
• Ensure right accounts: review existing accounts; Identify, examine and recommend industry/client/product sectors worthy of commercial development, based on revenue potential; Produce prospect lists arising from the sector analysis; Develop a competitive business case and compelling sales proposition to take to market with defined targets

Sales & Marketing Manager at eBiz

• Bahrain - Manama
• September 2006 to July 2007

eBiz is one of the Microsoft Dynamics Partners in Bahrain mainly focusing on Implementing Dynamics GP & CRM in addition of developing application on top of them.

Working as Sales & Marketing Manager for Microsoft Business Solutions in addition to Sakhr Products

Microsoft Dynamics GP

Microsoft Dynamics CRM

Microsoft Office Sharepoint

In Addition to Sakhr Products:

 ArabDox (Document Management System)
 Sakhr Workflow
 Translation products

• Building a broad list of opportunities for the pipelines.
• Managing Sales & Marketing Plan FY06 - 07
• Developing Market Plans & Overseeing National Brand Management
• Cultivating and securing strategic business relationships.
• Using and updating internal systems to allow visibility of prospects and their status in the sales cycle
• Monitoring existing accounts and their progress to guarantee maximum return
• New business generation for core products & solutions both locally and on the international market.
• Prepared one marketing campaign for our PMS Solution along with all the activities related to the Roadshow.

Sales & Marketing Manager at Business Communication Services

• Bahrain - Manama
• September 2005 to September 2006

 Creating & Implementing the Sales & Marketing Strategy for BCS Sales Division.
 Setting up Partnerships with Technology & Business Partners
 Planning for the Year targets & revenues to be achieved.
 Follow up with the current customers & ensure that they are satisfied with the level & quality of service that we provide.
 Managing the partner relationship with Microsoft Bahrain & Microsoft Gulf.
 Conduct weekly meeting with the President & the Vice President in BCS to monitor the sales & marketing performance every week.
 Ongoing analysis of sales & expenses to meet company goals
 Forecast sales numbers on a 30/60/90 day time table & insuring their accuracy
 Developed a 1 year Marketing plan through different marketing channels to spread the awareness of our products in the Market.
 Conducting a Satisfaction Survey on monthly basis to get the customers feedback.

Sr. Quality Assurance & Training Executive at Raya Contact Center

• Egypt - Cairo
• August 2003 to September 2005

Provide Training & Continuous Coaching for new & old Agents on the call center floor.
• -Ensuring that the customer service representatives are offering consistent service by continuous monitoring.
• -Participation in the Internal Quality Audit program.
• -Staff training, tracking accomplishments, leading team meetings & provide status reporting.
• -Collecting & analyzing data entry on relevant quality performance indicators.
• -Monitors & evaluates appropriateness of facility quality control plans & practices.
• -Designs, schedules & conducts quality review audits as appropriate to the service.
• -Participates in planning development, coordination & presentations of specific training programs as appropriate to the quality assurance needs of service.
• -Manage team performance & scorecards goals, ensuring teams meet or exceed job expectations & performance standards.
• -Actively assist in preparing all required procedures & work instructions that will help achieve high quality service level & method of operations.

- Provide Training for MCIT Agents “Through the customers eyes course”
- Communication Skills
- Customer Service Skills
- Business Writing course
- Orientation Course

Sr. Sales Executive at Egypt & Middle East Information Technology

• Egypt - Cairo
• March 2004 to August 2005

• New business generation for core products & solutions both locally and on the international market.
• Develop new opportunities at customer base.
• Classifying prospects according to their needs & their priority.
• Meeting revenue targets set by the Sales Director
• Managing the entire sales cycle autonomously using resources in order to win business for the company
• Advising potential and existing clients on the product range and solutions
• Providing specialist sales advice up to board level, informing internal customers as to the status and progress of the sales cycle, ensuring high quality of internal coordination and excellent overall service to the customer
• Monitoring existing accounts and their progress to guarantee maximum return
• High degree perseverance as well as a certain aggressiveness to convince customers.

Customer Service Exec, at Raya Contact Center

• Other
• July 2002 to August 2003

- Handling incoming & outgoing customer inquiries or concerns & use company’s resources & call center policies & procedures to provide complete & accurate responses for the purpose of selling the customer products.
- Using the call center technologies & follow processes in accordance with call standards to ensure contact handling accuracy & operational effectiveness.
- Having a "thick skin" and is able to handle complaints, even when handling unpleasant customers
- Handling in the best interest of both customer and company
- Ability to use automated information systems to analyze the customers situation