Store Operations Manager
eXtra
Total years of experience :19 years, 1 Months
1. Ensure that sales team understands that customer satisfaction is top priority.
2. Ensure those sales teams demonstrate superior Customer Service on the sales floor.
3. Ensure customers’ complaints are resolved with sense of urgency.
4. Ensuring sales performance is maximized through optimum store set up across all sections as per the expected standards
5. Works alongside store Manager to ensure synergy between Operations and Sales Teams
6. Ensuring product availability is maximized and book stock kept accurate
7. Customer served effectively and efficiently at the POS
8. Feedback and ensure employees are reviewed in timely manner.
9. Inform the operations team of performance expectations.
10. Communicate Policies, procedure and programs to employees.
11. Ensure all sales preparation tasks are completed before the store is open for business
12. Ensure all relevant employees receive correct training to implement the required processes, procedures and service expectations
13. Ensure that all Supervisors are capable of training their respective teams
14. Ensure all required training is taking place with front and back of house Section Heads.
15. Understand and explain the financial programs and sales programs to employees.
16. Ensure changes to company policy or procedure are communicated to the staff in timely manner.
17. Ensure that the appropriate personal qualities of employees are in place throughout the store.
18. Ensure that a fair and consistent recruitment program in place to maintain store operational procedures.
19. Ensure understanding and compliance throughout the store of all merchandising programs.
20. Ensure merchandising is displayed correctly and appropriately on the sales floor across all Sections
21.
22. Maximize Regional Manager Visit report and corporate audit by constant monitoring of merchandise and operational program.
23. Ensure each and every item and display has a price, NO missing shelf label/signage.
24. Ensure Section recovery process takes place before store closing.
25. Ensure stockroom standard is maintained as per company’s SOS
1- Identify sales opportunities for respective sections.
2- Create a sales culture within sections through data analysis and team communication.
3- Take appropriate action to ensure that the sections are maximizing sales of every item.
4- Ensure hourly sales & services programs are in place.
5- Analysis sales & services achievement according to budget and same store.
6- Exceeding products & services sales budget.
7- Manage stock around seasonality of products, sales and services.
8- Ensure stock is protected through shrinkage management within section.
9- Negative on hand corrected on daily bases
10- Corporate guideline are implemented regarding (open items, Defected, DRTV Damage)
11- Ensure that all sections employees understand company customer services philosophy.
12- Ensure all customer services issues within sections are resolved in the same day.
13- Ensure customers are greeted in a professional manner and are provided excellent customer service.
14- Ensure daily briefing is completed to the section team.
15- Ensure all store communication bulletin are briefed to the team and implemented.
16- Ensure sections communication binder is maintained
17- Understand and explain the financial programs, promotions activity and sales programs to employees.
18- Looks for opportunities to improve the product Knowledge of Salesmen within Sections
19- Ensures that all Salesmen are trained on procedures and process
20- Ensure changes to company policy or procedure are communicated to the staff in timely manner.
21- Ensure that the appropriate qualities of employees are in place using section zone map.
22- Ensure that staffing of all areas is maintained according to company standard.
1- Allocate and monitor stocks on daily bases
2- Order goods depend on stores sales history and company budget and targets.
3- Report to Merchandising Manager on sales, product forecast and provide feedback on the marketing of new or established Products and market intelligence.
4- Reallocate goods between stores and follow up Margins.
5- Receive leads for corporate sale and handle it by collect the required items.
6- Present stocks report and company sales per brand to Merchandising Manager.
7- Develop and update their knowledge of their principals and product.
8- Technical description of products, as well as describing the purposes for which they may be used.
9- Managing, training and supervising junior staff.
10- gathering information on customers’ reactions to products;
11- Analyzing every aspect of bestsellers (for example, the bestselling price points, colors or styles), and ensuring that bestsellers reach their full potential.
12- Achieve targets.
13- Maintain relationship with principal relevant to product portfolio.
14- Maintain communication with colleagues on training and pricing.
15- Identify specific market opportunities in all geographical areas.
16- Be aware of competitive products and pricing in order to maximize sales opportunities
1- Manage the branch by the management steering
2- Make reports everyday and every month about all items
3- Customer service
4- Put new ideas for soling and new offers
5- Find suitable ways in dealing with customers
6- Help the stuff to make team work
7- Forecasting the product which needed
1- Manage the branch by the management steering
2- Make reports everyday and every month about all items
3- Customer service
4- Put new ideas for soling and new offers
5- Find suitable ways in dealing with customers
6- Help the stuff to make team work
7- Forecasting the product which needed
1- Manage the branch by the management steering
2- Make reports everyday and every month about all items
3- Customer service
4- Put new ideas for soling and new offers
5- Find suitable ways in dealing with customers
6- Help the stuff to make team work
7- Forecasting the product which needed
1- Help in sale plan to take place
2- Put new ideas for soling
3- Find suitable ways in dealing with customers
4- Help the stuff to make team work
5- Know how to make deals with companies
1- Tele sales
2- Put new ideas for soling
3- Find suitable ways in dealing with customers and companies
4- Follow all sales rep
5- deal with Customer's
1- Tele sales
2- Try to sale with a good idea promotions
3- Know how to make deals with companies
4- Customer service