Marketing Leader
Success Factory
Total years of experience :7 years, 3 Months
I am doing it, beside my job.
Call handling both inbound and outbound regarding inquiries.
• Research required information using available resources.
• Handling customer inquiries telephonically.
• Manage and resolve customer complaints.
• Provide customer with product information especially Delight various
Products.
• Enter new customer information into system.
• Updating existing customers.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures.
• Complete all call logs/update CRM Tool.
I have served in three position,
Cashier, Supervisor, & Operating Manager.
Key Role & Responsibilities/Skills:
- Accurate Accountant
- Costumer Care Services
- Leading Service Team
- Suppliers Management
- Data Entry Operator
- Making Bills Payment
Al-hajj season, as Guidance and Services Team.
I have learnt the basics about the PC, and also Microsoft Office.
I learnt the essential Network, and did practices about it.
I learnt English language, and I practice it.
I gained International Public Speaking skills.
I did science, and I accomplished it perfectly.