Ahmed Rafea

CRM and SOP Manager at InterMark Gsw

• Egypt - Cairo
• My current job since November 2018

CRM Manager at Andalusia hospitals

• Egypt - Cairo
• April 2017 to November 2018

Customer service and call center manager at Vezeeta.com

• Egypt - Cairo
• September 2016 to April 2017

Customer service and support manager at Abo Ghaly Motors

• Egypt - Cairo
• November 2013 to September 2016

Team Leader-Senior Team leader-Account Manager at Raya Contact Center

• Egypt - Cairo
• January 2011 to October 2013

Managing agents and setting targets, responsible for the hiring and firing agents, payroll and invoices of the projects