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AJAS SHAIK , E-Permit & Technical Support

AJAS SHAIK

E-Permit & Technical Support·EasyGoHub

Qatar

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 6 years, 3 months

E-Permit & Technical Support

August 2024 - June 2026

EasyGoHub

Dubai, United Arab Emirates Remote

August 2024 - June 2026

Managed the e-Permit-to-Work system, performed system testing (UAT), maintained permit data, supported end users, coordinated with cross-functional teams, and ensured safe, compliant, and efficient permit operations.

Company industry:
IT Services

software engineering associate

April 2020 - June 2025

Khushi Software

Hyderabad, India Remote

April 2020 - June 2025

Provided technical support and application support to users by troubleshooting software and system issues. Assisted in incident resolution, user account management, software installation, and system maintenance. Worked closely with internal teams to ensure timely issue resolution and smooth IT operations. Maintained support documentation, followed standard operating procedures, and delivered quality customer service while meeting assigned service levels.

Company industry:
IT Services

it service desk analyst

June 2022 - June 2023

TRIGENT Software Solutions

Bengaluru, India Remote

June 2022 - June 2023

Provided 24/7 IT service desk support, resolved Windows, VPN, Outlook, and Active Directory issues, managed ServiceNow tickets, and ensured timely incident resolution while meeting SLA targets.

Company industry:
IT Services

Education

Jawaharlal Nehru Technological University Anantapur

September 2019

September 2019

Bachelor's degree, Mechanical Engineering

India

Skills

IT Service Desk

Intermediate

Languages

English

Intermediate

Hindi

Intermediate

Telugu

Expert