Akram Bakr, Customer Service Representative

Akram Bakr

Customer Service Representative

Mobisoft

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Accounting
Experience
4 years, 1 Months

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Work Experience

Total years of experience :4 years, 1 Months

Customer Service Representative at Mobisoft
  • United Arab Emirates - Sharjah
  • My current job since June 2022
Customer Service Representative at Etisalat
  • Egypt - Cairo
  • March 2021 to December 2021

Handling customers queries on the chat & email.
Troubleshooting Issues related to mobile services and home
services through the phone.
Maintaining Customer Satisfaction.

Technical Support Agent at Xceed
  • Egypt - Cairo
  • August 2019 to November 2020

Receiving Inbound Calls & Handling Technical Queries.
Maintaining Customer Satisfaction.
Solving Technical Problems Related To ADSL subscribers
through the phone.

Education

Bachelor's degree, Accounting
  • at Zagazig University
  • November 2020

Specialties & Skills

CUSTOMER SATISFACTION
TELEPHONE SKILLS
BILLING
TROUBLESHOOTING
CONTENT MANAGEMENT
WEB SITE PRODUCTION
ACCOUNTANCY

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Google IT support (Certificate)

Hobbies

  • Video Gaming