Secretary B at Technology Services Devision (TSD).
UNRWA.
Total years of experience :11 years, 9 Months
1.Perform typing and MS Office duties using the appropriate computer software.
2.Receive and sort incoming mail; ensure supervisor is aware of items of special interest; locate and attach referenced background material; distribute to staff members as appropriate; make photocopies of material required; classify and file documents including confidential material and dispatches mail.
3.Carry out routine actions requiring the gathering and compiling of files and other information; contact other organizations, departments and units to obtain or co-ordinate material or information as and when required.
4.Maintain and update a computerized system (consolidated list of documents on shared drive) of all incoming and outgoing documents and information and its follow-up status with internal staff.
5.Monitor annual and short-term requirements for office supplies; collect information on office needs; prepare orders and keep track of such requirements for budget preparation and monitoring purposes, where appropriate.
6.Monitor the schedule of supervisor and arrange for meetings and appointments; screen visitors and telephone calls for supervisor; bring forward matters to the attention of supervisor/s including deadlines and pending matters and handle routine correspondence, as required.
7.Arrange for and may attend meetings as requested; may prepare summaries of such meetings upon instruction of supervisor and undertake resulting follow-up action.
8.Fill in for the Service Desk Assistant to receive and log service desk call during the Service Desk Assistant absence.
9.Perform such other duties as may be assigned.
1.Assist PIO in putting together the daily media review
2.Assist PIO in events' management.
3.Contribute to JFO visibility through making films, taking photos and writing stories.
4.Daily monitoring of social media
5.Provide Translation to PIO
6.Review Arabic Version of bulletins.
7.Purchasing any equipment and stationary that the department needs.
8.Contacts other Departments and Divisions; obtains or coordinates material on information as when required.
9.Make the PR, Micro POs on SAP System and trying as possible as I can to work on SAP System.
10.Assists in maintaining custody of the seals, stamps and archives of the LOSA.
11.Performs such other duties as may be assigned.
1.Assists the LOSA with the receipt, registration and case management of appeals files, including receiving, transmitting, filing and storage of all documents related to each case file, both in hard copy and electronically, preparing reports as requested, drafting routine correspondence to staff, reviewing incoming e-mails to the LOSA account and preparing draft responses and contacting and sending template to the staff.
2.Assists the LOSA in managing and administering the human, financial and other resources allocated to the LOSA and in advising the LOSA on administrative, personnel and logistical matters related to the registry’s operational activities, including preparing monthly attendance sheets for all members of the LOSA, preparing all documents related to travel of members of the LOSA, making all logistical arrangements for travel, and outreach/training sessions, and making all purchases and drafting service contracts as needed for the functioning of the LOSA, including liaising and following through with the budget, finance and procurement departments.
3.Contacts other Departments and Divisions; obtains or coordinates material on information as when required.
4.Ensures the provision and control various supplies and maintains appropriate records thereof.
5.Participates in the preparation of periodic reports on the work of the LOSA.
6.Assists in maintaining custody of the seals, stamps and archives of the LOSA.
7.Performs such other duties as may be assigned.
1.Ability to use (BMC Service Desk Express system).
2.Registers calls received from maintenance vendors and coordinate maintenance visits either through phone calls or opening tickets over the internet.
3.Receive incoming service desk requests for support and register it in the BMC system and distribute to service desk staff.
4.Follow-up service desk calls logged by the service desk team properly and make sure that all calls are being closed and registered properly in the service desk system.
5.Act as a single point of contact for all incoming service desk requests; log all incoming service desk requests to the service desk system.
6.Replace staffs that take leaves and carry out their duties.
7.Ability to work with different hardware problems on both levels: printers, PC/laptop and servers and solve their problems, and solve the users problem over the phone
8.Maintain a log of the ICT forms requesting ICT services and open tickets, assign forms to IS technical staff and filling those forms.
9.Receive and sort incoming mail, ensure supervisor aware of items of special interest, locate and attach reference background material, distribute to staff members as appropriate, make photocopies of material required, classify and file documents and dispatch mail.
10.Monitor the schedule of supervisor/s and arrange for meetings and appointments, screen visitors and telephone calls for a supervisor, bring forward matters to the attention, including deadlines pending matters and handle routine correspondence of supervisor, as required.
11.Produce daily, monthly, yearly reports and statistics from the service desk system (BMC).
12.Contact vendors for IS Service request of maintenance for the purchase of consumable ICT Supplies.
13.Preparing inventory of ICT Equipment.
15.Perform such other duties as may be assigned.
16.Ability to connect teleconference and video connection panels using Polycom system.
17.Arrange, organize and booking video conference rooms with the relevant parties inside and outside Jordan.
1.Cleanse and standardize material item descriptions and codes.
2.Link material groups to vendor codes.
3.Link material item description, and codes to the correct (material group and material type).
4.Clean up of data entry as fast as possible to allow technical staff from conducting data analysis and generate awaited results by all stakeholders.
5.Perform such other duties as may be assigned.
6.Ability to use MS office.
Ability to use (BMC Service Desk Express system).
Receive incoming service desk requests for support and register it in the BMC system and distribute to service desk staff.
Follow-up service desk calls logged by the service desk team properly and make sure that all calls are being closed and registered properly in the service desk system.
Act as a single point of contact for all incoming service desk requests; log all incoming service desk requests to the service desk system.
Replace staffs that take leaves and carry out their duties.
Ability to work with different hardware problems on both levels: printers, PC/laptop and servers and solve their problems, and solve the users problem over the phone
Maintain a log of the ICT forms requesting ICT services and open tickets, assign forms to IS technical staff and filling those forms.
Follow up on pending service desk tickets with users, update them with progress and follow up with the IS service desk team on pending requests.
Receive and sort incoming mail, ensure supervisor aware of items of special interest, locate and attach reference background material, distribute to staff members as appropriate, make photocopies of material required, classify and file documents and dispatch mail.
Monitor the schedule of supervisor and arrange for meetings and appointments, screen visitors and telephone calls for a supervisor, bring forward matters to the attention, including deadlines pending matters and handle routine correspondence of supervisor, as required.
Perform such other duties as may be assigned.
Ability to connect teleconference and video connection panels using Polycom system.
on job training in the following skills:
Network troubleshooting.
Network cable tools (cramp - RJ 45, RJ 11).
Install network switches and wireless access point on the LAN .
Enter the forms on a program called CSPRO dedicated to enter the forms.
Ensure the safety of the form.
Contact vendors for ordering ICT consumables.
Perform such other duties as may be assigned.
Maintenance of all types of printers, pc, and laptop and solve their problems.
The ability to resolve user’s problems over the phone.
I studied at Al-Zaytooneh University in Jordan at the department of computer science. My graduate project Electronic School Bag System (ESBS) which is about the conversion the mathematical book for third grade from hard copy in to soft copy, i used ASP.NET under C# with Silver light for programming the project.