Aldrin Mallari

✅Greeted customers politely and in a friendly manner and offer assistance.

✅Answered customer questions face to face and over the phone about the prices and procedure of rental packages, products, services, facilities, and activities.

✅Provided information about directions, locations and general inquiries about The Beach as the top tourist destination in Dubai.

✅Presented translation of different languages to other customers to provide full assistance & meet their needs.

✅Cross-sell, upsell products and inform customers about special offers, promotions, and discounts.

✅Received payment by cash, debit cards, credit cards, vouchers, and mobile phone.

✅Delivered excellent and personalized customer service to achieve customer satisfaction, commendation, and recommendation.

✅Resolved customer complaints by asking probing questions, analyzing the cause of the issue, offering and explaining the best solution.

✅Collected and recorded customer comments and shares that with the manager, supervisors and team members.

✅Anticipated and ask the customers if they require any assistance with anything during their stay at the facility.

✅Acknowledged and understood customer situation/concern by expressing empathy, positive and professional attitude to develop customer trust.

✅Took the extra mile to showed value to the customers in order to receive a positive impression of the service’s quality and brand’s image.

✅Ensured the workstation and product presentation area are clean and well-organized.

✅Suggested proposals to increase sales, process, and strategy to improve the standards and efficiency of service.

✅Thanked the customer; provide personalized farewell and invitation to return.

✅Took phone calls from U.S based customers regarding their Amazon.com account;

✅Contacted couriers to locate the shipments and for redelivery;

✅Processed missing and lost packages and redelivery to the customers;

✅Resolved customers' service or billing complaints refunding money and adjusting bills;

✅Referred unresolved customer's concern to designated departments for further assistance.

✅Received phone calls from USA based customers;

✅Verified customers’ account details (AT&T Postpaid)’

✅Identified customers’ needs, clarified information;

✅Researched every issue and provided solutions;

✅Updated existing customer information;

✅Transferred calls to appropriate department;

✅Documented all call information and followed up customer calls when necessary.

✅Received telephone inquiries from customers;

✅Assisted other staff with their inquiries and requests;

✅Maintained office filing & storage systems;

✅Updated client contact details;

✅Other tasks include research, typing, correspondence, printing, photocopy & facsimile.