Senior Branch Manager
National Bank Of Kuwait - Nbk
مجموع سنوات الخبرة :18 years, 1 أشهر
-Manage the relationship with the high net worth clients.
-Acting as financial planner & review their investment objectives.
-Acting as a branch manager whenever the branch manager in leave.
-Keeping in view policies & regulations of other Regularity Authorities; ensuring smooth flow of transactions through all relevant departments.
-Measures Customer satisfaction level & Service standards achievement.
-Create and exploit opportunities to promote and sell a portfolio of products & services that meets the needs of existing and prospective customers.
-Customer problem resolution and customer feedback.
-Recommendations to set levels customer applications for products/services to meet their needs.
-Develop and plan products/services to improve cross-selling.
-Perform joint visits to new/existing clients and be responsible for explaining and exploring all possible lending solutions.
-Manage the relationship with the high net worth clients.
-Acting as financial planner & review their investment objectives.
-Manage a portfolio of 3, 500 clients.
-Responsible for lending & Max. lending portfolio.
-Ensure improvements on products/quality of services based on client feedback and prospective customers.
-Performed market research amongst client base to seek feedback on sales techniques.
-Service customer inquiries, determine customer needs and provide solutions with regards to their banking requirements.
-Manage customers and bank privacy.
-Educate customers on product options and technology issues.
-Improve sales to encourage existing customers to upgrade and rise the customer base by attracting new customers.
-Manage and pass on customer feedback.
-Manage daily accounting activities.
-Monitor and follow the statement of payable & receivable.
-Controlling in-out cash flow and managing company accounts.
-Review company payrolls.
-Financial statement analysis
-The process of Lending.
-Basic banking.
College of Business Administration Bachelor Degree in Accounting . GPA:2.57 out of 4.00
