Ali Mansour

• Oversee and manage all branch operations related to shisha, cigars, molasses, charcoal, and shisha manufacturing products.
• Ensure achievement of sales targets, operational efficiency, and profitability.
• Maintain compliance with tobacco regulations, safety standards, and company policies.
• Lead and develop branch staff to deliver high performance and excellent customer service.
• Supervise daily branch operations including showroom, warehouse, and distribution activities.
• Prepare and manage the weekly work schedule for branch staff to ensure proper coverage and efficiency.
• Ensure proper storage and handling of molasses, cigars, charcoal, and related accessories.
• Maintain cleanliness, ventilation, and safety standards within the branch.
• Coordinate with production and supply chain teams to ensure product availability.
• Collaborate with other branches to align stock levels, promotions, and operational standards.
• Achieve monthly and annual sales targets.
• Develop strategies to increase retail and wholesale sales.
• Prepare promotional bundle offers and special packages to drive sales growth.
• Identify new market opportunities and expand customer base.
• Monitor competitor activities and market trends.
• Promote new product launches and manufacturing lines.
• Supervise stock receiving, issuing, and reconciliation processes.
• Prepare and review branch purchase orders to ensure adequate stock availability.
• Conduct regular inventory checks and audits.
• Ensure proper stock rotation based on expiry dates (especially molasses products).
• Minimize stock loss, damage, or shrinkage.
• Supervise, train, and motivate sales and warehouse staff.
• Set KPIs and monitor team performance.
• Conduct staff evaluations and provide development support.
• Foster a professional and disciplined work environment.
• Monitor branch revenue, expenses, and profitability.
• Control operational costs while maintaining quality standards.
Prepare sales, inventory, and performance reports for senior management

• Developing long-term relationships with customers and overseeing sales
• Developing positive relationships and handling customers needs
• Generating new sales using existing and potential customer networks
• Following up with the accounting departments for the payments process
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise account representatives to ensure sales increase

 Planning and managing logistics, warehouse, transportation and customer services
 Shipment monitoring from basic to complex and tracking the shipment status for each item
 Prepare purchase orders and send these orders to the international suppliers abroad to prepare the required goods and ship them to Lebanon
 Following up with the accounting departments for the payments process
 Planning/preparing and processing shipments for kitchens and High-End Home appliances
 Coordinating with all divisions concerning orders, purchasing of goods and delivery matters.
 Controlling the orders cycle, coordinating products delivery with suppliers.
 Liaising and negotiating with suppliers, manufacturers, retailers and consumers
 Arrange warehouse, catalog goods, plan routes and process shipments
 Involved in the handling of incoming invoices from arrival to payment
 Following up with clients for updated statement of accounts & payments (cash, checks and transfers)
 Managing organizational sales by developing a business plan that covers sales, revenue and expense controls
 Understand our ideal customers and how they relate to our products sales services for household appliances
 Sending quotations for client
 Resolve any issues and problems faced by customers and deal with complaints to maintain trust
 Keep track of quality, quantity, stock levels, shipments, delivery deadlines, transport costs and efficiency
 Following up with the Operation Departments regarding maintenance services
 Resolve any arising problems or complaints
 Supervise, coach and train warehouse workforce
 Requesting quotations, comparing prices, negotiating, and ensuring that the shipping rates fall within budget and pricing
 Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
 Providing monthly reports for the higher management regarding the inventory items
 Introducing the clients and training the suppliers (who are selling our company brands) for the company appliances and the role for each
 Supporting in customer service
 Ensuring that basic facilities, such as water and heating, are well-maintained
 Helping businesses to relocate to new offices and to make decisions about leasing
 Filing the purchase orders

• Planning and managing logistics, warehouse, transportation, and customer
services
• Shipment monitoring from basic to complex and tracking the shipment status
for each item
• Prepare purchase orders and send these orders to the international suppliers
abroad to prepare the required goods and ship them to Lebanon
• Following up with the accounting departments for the payments process
• Planning/preparing and processing shipments for kitchens and High-End
Home appliances
• Coordinating with all divisions concerning orders, purchasing of goods and
delivery matters.
• Controlling the orders cycle, coordinating products delivery with suppliers.
• Liaising and negotiating with suppliers, manufacturers, retailers and
consumers.
• Arrange warehouse, catalog goods, plan routes and process shipments
• Involved in the handling of incoming invoices from arrival to payment
• Following up with clients for updated statement of accounts & payments
(cash, checks and transfers)
• Managing organizational sales by developing a business plan that covers
sales, revenue and expense controls
• Understand our ideal customers and how they relate to our products sale
services for household appliances
• Sending quotations to client
• Resolve any issues and problems faced by customers and deal with
complaints to maintain trust
• Keep track of quality, quantity, stock levels, shipments, delivery deadlines,
transport costs and efficiency
• Following up with the Operation Departments regarding maintenance
services
• Resolve any problems arising or complaints
• Supervise, coach and train warehouse workforce
• Requesting quotations, comparing prices, negotiating, and ensuring that the
shipping rates fall within budget and pricing
• Build and promote strong, long-lasting customer relationships by partnering
with them and understanding their needs.
• Providing monthly reports for the higher management regarding the
inventory items
• Introducing the clients and training the suppliers (who are selling our
company brands) for the company appliances and the role for each
• Supporting in customer service
• Ensuring that basic facilities, such as water and heating, are well-maintained
• Helping businesses to relocate to new offices and to make decisions about
leasing
• Filing the purchase orders

 Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
 Managing services such as cleaning, waste disposal, catering and parking.
 Conducting building and grounds maintenance.
 Organising the security and general administrative services of the building.
 Managing landlord relationships.
 Proactively managing contractors across multiple sites.
 Controlling all maintenance and facilities spend in line with budgeted levels.
 Providing feedback, training, coaching and guidance to junior staff.
 On call for security and facility related issues.
 Reporting to senior managers on budgets and resources.
 Managing the work of contractors and checking that it is done to the highest standards.
 Managing office stationery and supplies
 Managing the electricity and the generator and the diesel of the building.
 Managing all kind of maintenances and contacting the suppliers.
 Acquiring a thorough understanding of key customer needs and requirements
 Liaison between sales and other corporate departments to execute program promotions in key account markets as assigned
 Following up with clients for updated statement of accounts & payments (cash, checks and transfers)
 Following up with the Operation Departments regarding maintenance services
 Involved in the handling of incoming invoices from arrival to payment
 Shipment monitoring from basic to complex and tracking the shipment status for each item
 Prepare purchase orders and send these orders to the international suppliers abroad to prepare the required goods and ship them to Lebanon
 Following up with the accounting departments for the payments process
 On Boarding for the new comers (colleagues) on our company rules
 Maintain daily communications with clients to quickly and accurately process programming changes and on-air tape issues
 Controlling the orders cycle, coordinating products delivery with suppliers.
 Liaising and negotiating with suppliers, manufacturers, retailers and consumers
 Resolve any arising problems or complaints
 Supervise, coach and train warehouse workforce
 Maintenance for Jura Coffee machines
 Supporting in customer service
 Filing the purchase orders

• Developing trust relationships with a portfolio of major clients to ensure they
do not turn to competition
• Acquiring a thorough understanding of key customer needs and requirements
• Liaison between sales and other corporate departments to execute program
promotions in key account markets as assigned
• Following up with clients for updated statement of accounts & payments
(cash, checks and transfers)
• Following up with the Operation Departments regarding maintenance
services
• Involved in the handling of incoming invoices from arrival to payment
• Shipment monitoring from basic to complex and tracking the shipment status
for each item
• Prepare purchase orders and send these orders to the international suppliers
abroad to prepare the required goods and ship them to Lebanon
• Following up with the accounting departments for the payments process
• On Boarding for the newcomers (colleagues) on our company rules
• Maintain daily communications with clients to quickly and accurately process
programming changes and on-air tape issues
• Controlling the orders cycle, coordinating products delivery with suppliers.
• Liaising and negotiating with suppliers, manufacturers, retailers and
consumers
• Resolve any problems arising or complaints
• Supervise, coach and train warehouse workforce
• Maintenance for Jura Coffee machines
• Supporting in customer service
• Filing the purchase orders