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ALYSSA JANE PINEDA, Sales Coordinator

ALYSSA JANE PINEDA

Sales Coordinator·NAFFCO

Qatar

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 12 years, 2 months

Sales Coordinator

April 2017 - Present

NAFFCO

Doha, Qatar

April 2017 - Present

Jobs Description/Duties and Responsibilities

Monitor the team’s progress, identify shortcomings and propose improvements.
Handle the processing of all orders with accuracy and timeliness.
Respond to complaints from customers and give after-sales support when
requested.
Coordinate sales team by managing schedules, filing important documents and
communicating relevant information.
Handles the client information and documentation using ORACLE SOFTWARE.
Company industry:
General Engineering Consultancy
Job role:
Engineering

Administrative Staff

February 2016 - April 2017

ISG JV Doha Metro Project - Red Line

Doha, Qatar

February 2016 - April 2017

Welcomes visitors by greeting them, in person or on the telephone; answering or
referring inquiries.
* Directs visitors by maintaining employee and department directories; giving
instructions.
* Maintains security by following procedures; monitoring logbook; issuing visitor
badges.
* Maintains telecommunication system by following manufacturer's instructions for
house phone and console operation.
Company industry:
Construction & Building
Job role:
Administration

Sales Representative

March 2012 - September 2012

March 2012 - September 2012

Deliveries legendary services to all customers by acting with a ‘’customer comes
first’’ attitude and connecting with the customer. Discovers and responds to
customer needs.
* Acts with integrity, honesty, and knowledge that promote the culture, values, and
mission of the company. Maintains a calm exterior presence during periods of
high volume or unusual event.
* Setting goals for performance and deadlines in ways that comply with company’s
plans and vision.
* Organizing workflow and ensuring that employees understand their duties or
delegated tasks
* Monitoring employee productivity and providing constructive feedback and
coaching.
Job role:
Sales

Office Staff

September 2011 - November 2011

Municipality of San Mateo Rizal

September 2011 - November 2011

and Responsibility
* Maintains historical records by filing documents.
* Answer telephones, direct calls and take messages.
* Operate office machines, such as photocopiers and scanners, facsimile
machines, voice mail systems and personal computers.
* Compile, copy, sort, and file records of office activities, business transactions,
and other activities.
* Maintain regular and constant attendance and punctuality.
Company industry:
Public Administration
Job role:
Administration

September 2010 - June 2011

Rustan Coffee Corporation

Philippines

September 2010 - June 2011

Deliveries legendary services to all customers by acting with a ‘’customer comes
first’’ attitude and connecting with the customer. Discovers and responds to
customer needs.
* Acts with integrity, honesty, and knowledge that promote the culture, values, and
mission of the company. Maintains a calm exterior presence during periods of
high volume or unusual event.
* Anticipates customer and store needs by constantly evaluating environment and
customers for cues. Communicate information to manager so that the team can
respond as necessary to create the right environment during the shift.
* Recognizes and reinforces individual and team accomplishment by existing
organizational methods.
* Maintain regular and constant attendance and punctuality.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Other

Front Desk

April 2010 - May 2010

Holiday Inn

Philippines

April 2010 - May 2010

Welcomes visitors by greeting them, in person or on the telephone; answering or
referring inquiries.
* Directs visitors by maintaining employee and department directories; giving
instructions.
* Give visitors badges and direct them to where they can sign in.
* Issue parking passes.
* Send email and faxes.
* Collect and distribute parcels and other mail.
* Perform basic bookkeeping, filing, and clerical duties.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Representative

-

-

Job role:
Customer Service and Call Center

Assistant Supervisor

-

Rustan Coffee Corporation

Philippines

-

Determines requirements by working with customers.
* Answers inquiries by clarifying desired information; researching, locating, and
providing information.
* Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions;
forwarding requests.
* Sells additional services by recognizing opportunities to up-sell accounts;
explaining new features.
* Maintains call center database by entering information.
* Keeps equipment operational by following established procedures; reporting
malfunctions.
* Updates job knowledge by participating in educational opportunities.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Holy Angel University

January 2011

January 2011

Bachelor's degree, Hotel and Restaurant Management

Philippines

Pamantasan ng Lunsod ng

January 2009

January 2009

High school or equivalent, BUSINESS MANAGEMENT

United Arab Emirates

St. Mary Integrated Learning School

January 2007

January 2007

High school or equivalent, BUSINESS MANAGEMENT

Philippines

St. Mary Integrated Learning School

January 2003

January 2003

High school or equivalent, BUSINESS MANAGEMENT

Philippines

Skills

COMPETITIVE
Beginner
COMPETITIVE
Beginner
DELIVERY
Beginner
DELIVERY
Beginner
FAX
Expert
FAX
Expert
GESTIÓN DE ARCHIVOS
Expert
GESTIÓN DE ARCHIVOS
Expert
MERCHANDISING
Beginner
MERCHANDISING
Beginner
MONITORS
Beginner
MONITORS
Beginner
NETWORKING
Beginner
NETWORKING
Beginner
ORGANIZATIONAL SKILLS
Beginner
ORGANIZATIONAL SKILLS
Beginner
PRICING
Beginner
PRICING
Beginner
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert

Languages

English

Expert