Amal Suresh

• Interacting with customers, understanding their service needs, and providing solutions.
• Scheduling service appointments, managing workflow, and allocating resources.
• Conducting vehicle inspections, identifying issues, and recommending repairs.
• Estimating repair costs, explaining charges, and obtaining customer approval.
Communicating with customers, technicians, and management to ensure smooth service
delivery.
• Ensuring timely and quality service delivery, meeting customer expectations.

• Identifying opportunities to promote additional services or maintenance packages.
• Warmly welcoming customers and actively listening to their descriptions of vehicle
problems.
• Translating customer concerns into clear, actionable work orders for technicians.
• Providing clear and concise explanations of necessary repairs, cost estimates, and timelines.