Branch Operations Supervisor
Sharaf Exchange
Total years of experience :6 years, 0 Months
Effectively execute and monitor the sales mix in the branch to align with the branch plan, resulting in the achievement of revenue targets across various product lines.
Ensure strict adherence to all operational and compliance procedures of Sharaf Exchange LLC, fostering streamlined operations and upholding the company's standards of excellence.
Successfully implement approved sales and marketing techniques and plans, as guided by superiors, contributing to Performance improvement and enhanced sales outcomes.
Develop branch rosters strategically, ensuring that peak times are well manned for superior customer service delivery, and specific times are identified for marketing, filing, and lobby management activities.
Skillfully manage and review the performance of all team members in the branch, providing necessary support and motivation to achieve targets and maintain high productivity.
Assume Branch Manager duties in their absence, showcasing leadership versatility and effectively overseeing branch activities.
Skills: Leadership Retail Banking Team Management Banking Sales Microsoft Excel Management Supervisory Skills Sales Operations Interpersonal Skills Self-confidence Multilingual Customer Service Quick learner Team Leadership Problem Solving team play
Actively sought out new sales opportunities through various channels, including cold calling, networking, and social media, resulting in an expanded customer base and increased sales revenue.
Demonstrated strong negotiation skills in closing deals with potential clients, effectively overcoming objections and complaints to secure successful sales transactions.
Successfully built and maintaineda comprehensive CRM database, ensuring accurate and up-to-date customer information for effective sales tracking and strengthened client relationships
Skills: Negotiation Sales Operations Client Relations Multilingual Customer Service Quick learner Team Leadership Communication