Dexter A. Gadallah

Director of Events Management, Planning & Services at Private Business [Dexterous Events]

• Egypt - Cairo
• My current job since June 2008

** Full detailed portfolio available per request / attached;

- Planned and executed 82 various favourable events as of now.
- Precise event target, requirements, venue & budget.
- Maintain accurate financial records ( Cost Vs. Revenue ).
- Maintaining event floor plan, framework, layout and cues.
- Issue event orders and communicate with all concerned parties for execution.
- Build and implement Strategic Marketing plan and PR.
- Lead the production of event site and requirements.
- Event Staging, Photography, videography, Lighting, Sound & Entertainment.
- Onsite event management \[Obstacles handling & Creative Problem Solving\] and Post event analysis /report.

Customer Success Specialist at Teleperformance - Egypt

• Egypt - Cairo
• September 2021 to August 2022

Expo 2020 Dubai Customer service and support

Customer Service Coordinator at Rohlik

• Czech Republic - Prague
• June 2020 to May 2021

Events Manager at IMN Intermark Agency

• Egypt - Cairo
• February 2020 to April 2020

E-Marketing and Events Manager at Al Amal Co. for Plastic Pipes and Fittings (Al-Sharif)

• Egypt - Cairo
• April 2011 to January 2020

- CEO & GM personal assistant & office manager.
- Planned and executed 4 profitable events which augmented local and export sales by 12%.
- Planned and executed 7 annual incentive giving events with a total of 62 events around Egypt in 11 cities /annual.
- Coach, guide and supervise team members /fresh employees.
- Maintained social media and online presence
- Website development which amplified visits rate by 40%.
- Build and implement digital marketing strategy and plans throughout content creation and calendar.
- New products launching and branding.
- Lead the production of printings & marketing materials ensuring all materials follow strict brand guidelines.

Chief Animation at Sol Spain and Non-Stop

• Egypt - Sharm el Sheikh
• January 2009 to April 2011

- Leading a crew of 6 - 12 members.
- Maintaining and lead hotel activities / events.
- Design and execute daily night events (VA Shows).
- Guests contact and problems solving.
- Selling hotel parties and outdoor events tickets.

Sales Team Leader / Trainer at C3 (Calling centre) – Nobel Talk Campaign “Long distance phone service” USA

• Egypt - Cairo
• June 2006 to December 2008

- Outbound phone calls over the USA, Selling long distance and international phone calls service over the phone.
- Top seller for 4 month.
- Augmented prepaid service sales by 15% and had a total of 20% from the postpaid service sales.
- Professionally handles rejections and clients complains.
- Maintains clients loyalty and build referrals data sheet.
- Coach, guide and supervise a team of 20 agents.
- A Coordinator between the team and headquarters in USA.
- Manage the system “AVAYA” leads data sheet.
- Maintaining a monthly sales sheet, agents AVAYA analysis and QC sheets.