Global IT Operations Manager
Future Pipe Industries Services PVT. LTD.
Total years of experience :26 years, 5 Months
• Reporting to the Group Chief Information Officer, leading a team of 25 resources.
• Responsible for Enterprise Architecture and IT Governance of the IT Projects.
• Management and Control of Public and Private Cloud Based Services with overall Data Centre Strategy
• Member of IT Steering Committee for preparing IT Strategy and overall direction for the group corporate IT.
• Implementation of Integrated IT Service Management System based on ITIL best practices.
• IT Process Mapping and procedure documentation related to core service management components
• Managing IT Infrastructure and Service Delivery to all the internal customers.
• Responsible for IT Budgeting for the group and monitoring of the same.
• Responsible for IT Support Delivery, IT Internal Audits, Capacity Planning, Monitoring
• Managed internal project delivery for infrastructure related projects.
• Managed the Applications Delivery to Internal Customers based on SharePoint and DOTNET technologies
• Reporting to the Group Chief Information Officer, leading a team of 25 resources.
• Responsible for Enterprise Architecture and IT Governance of the IT Projects.
• Management and Control of Public and Private Cloud Based Services with overall Data Centre Strategy
• Member of IT Steering Committee for preparing IT Strategy and overall direction for the group corporate IT.
• Implementation of Integrated IT Service Management System based on ITIL best practices.
• IT Process Mapping and procedure documentation related to core service management components
• Managing IT Infrastructure and Service Delivery to all the internal customers.
• Responsible for IT Budgeting for the group and monitoring of the same.
• Responsible for IT Support Delivery, IT Internal Audits, Capacity Planning, Monitoring
• Managed internal project delivery for infrastructure related projects.
• Managed the Applications Delivery to Internal Customers based on SharePoint and DOTNET technologies
Responsibilities Include:
-Regional IT Operations & Services Manager, Middle East Region, ALSTOM ITSSC headquartered at Paris
- IT Project Execution & IT Budgeting
- Responsible for IT Service Management and Service Delivery to Internal Customers.
-Responsible for Infrastructure and Helpdesk Operations for the region
-Vendor Management
-Project Management for local and Global Projects
-People Management for the team.
-Adherence to Global IT policies and Procedures.
-Procurement and support IT related equipments
-Support of Lotus Domino Infrastructure for mailing and communication
-Support, Monitoring of WAN links between local & regional offices.
The responsibilities encapsulates,
day to day calls handing, technical support, product support and project management for clients. Conducting Lotus Notes administration & user training programs to system administrators. In-house system maintenance. R&D on new technologies, software products. New hardware testing. IBM Warranty support.
Working at Computer Assist L.L.C., a Total IT Solutions company in Dubai, as Sr. Network Engineer. The co. provides IT solutions ranging from Hardware, Software, Application Development, Messaging/Collaboration Solutions to Networking and Turnkey Communication Infrastructure Deployment. The responsibilities encapsulates,
day to day calls handing, technical support, product support and project management for clients. Conducting Lotus Notes administration & user training programs to system administrators. In-house system maintenance. R&D on new technologies, software products. New hardware testing. IBM Warranty support.
Projects Undertaken:
Client : Despec Middle East, Dubai
Leased Line Connectivity
CISCO 1720 router configuation for 128 K Leased Line to internet with PIX 515 firewall with VPN tunnel connecting to their Holland office.Upgrade the then Lotus Domino 5.0.5 to Lotus Domino 5.0.8. Migration of their existing mail domain to a new domain and setting up SMTP mail routing Upgrade of Notes clients from 5.0.1 to 5.0.10
Client :Hyatt Regency, Dubai
IT infrastructure upgrade
To upgrade their existing IT setup right from workstation level to server level. Upgrading the OS from Novell Netware 5 to Novell Netware 5.1 & migrating the legacy applications on them. Migration of mailing system from Lotus cc:mail to Lotus Domino R5 which needed replacing ccmail postoffice running on Novell Netware 5 to Domino Mail Server running on Windows 2000 Server. Installation & Configuration of Citrix server & Centralized backup solution using ArcServe 2000
Worked as Sr. Technical Consultant at CMS Computers Ltd., New Delhi. CMS is into Systems Integration, facility management, planning & implementation of WAN, Networking support. Vendors for Compaq, HP, IBM, 3COM, D-link and Cisco products. The key areas of responsibilities included, handling day to day client calls, in-house system administration, huge data backup maintenance. Also, client site anti-virus and box product maintenance & upgrade. Third party vendor Co-ordination, assisting team leaders in major projects, conducting user training
Projects Undertaken:
Client :Reliance Industries, New Delhi
Lotus Notes Installation
ISDN router installation and connectivity testing with Mumbai hub server. Installation of Lotus Domino server and related administration of user id creations, mail file creation, public address book replication and ensuring proper mail routing. Implementation of DHCP server on Microsoft Windows NT 4.0 for IP allocation.
Client :The Credit Rating Information Services of India Ltd.(CRISIL), New Delhi
Lotus Notes Implementation
Installation and configuration of Lotus Domino GroupWare on COMPAQ PROLIANT 1600server using windows NT 4.0 as operating system. Configured for notes named network on TCP/IP for connectivity with mailing server at Mumbai on ISDN dial up connection. Lotus Notes clients configuration for desktops & laptops for using Lotus Notes mail and databases.
Client :Arthur Anderson Inc., New Delhi
Network Printing Solution
Eighteen Network printers to be configured in Novell Directory services for different departments of the company. HP LaserJet printers with Jet Direct cards configured for printing.
Client :The Credit Rating Information Services of India Ltd.(CRISIL), New Delhi
Facility Management
Overall responsibility spanned from maintenance, upgrades, monitoring all file and print servers on Novell NetWare 3.12, New Delhi’s Lotus notes Domino mailing & database server administration Database replication, mail routing and Lotus Notes public address book replication monitoring. Overall IT helpdesk management.Ensuring 95% plus servers up time, and reliable backups for data, smooth functioning of CRISIL’s office. Vendor coordination for all networking products, laptops, desktops and servers, renewal of annual maintenance contracts for devices. Imparting training on Lotus Notes clients to new recruits at CRISIL for mailing & database access.
Client :The Credit Rating Information Services of India Ltd.(CRISIL), New Delhi
Structured Cabling
Structured cabling documentation layout. Testing of information outlets. Mounting of hubs and jack panels. Installation of workstations, operating system and application software. Configuring network printers on Novell NetWare 3.12 platform. Network management & administration. Scheduling backup strategy and dealing with day to day end user problems.
Client :The Credit Rating Information Services of India Ltd.(CRISIL), New Delhi
Mail System Migration
MS-Mail Adminstration on Novell NetWare 3.12 platform and MS-mail post office gateway configuration for dialup connection to post office at Bombay. MS-Mail application configuration at each workstation and training to end-users.Due to Y2K noncompliance MSmail migrated to Lotus Notes 4.6
·Diploma in Communication & Networking Technology from Asset International, Jodhpur, 1997 ·Diploma in Computer Technology, Jodhpur, 1997 ·Certified Novell Administrator 3.12, 1998 ·Certified Novell Engineer 3.12, 1998 ·Certified Novell Administrator 4.11, 1998 ·Certified Lotus Specialist 4.0, 1999 ·Professional Server Specialist (IBM Netfinity Servers), 2000 ·Netfinity Server Technical Overview from IBM PC Institute, 2000 ·IBM Warranty Support specialist, 2001
