Head of Compensation and Benefits
Byblos Bank
Total years of experience :19 years, 9 Months
- Responsible for administering all compensation and benefits related functions including but not limited to variable and guaranteed pay, social security and insurance, and bonus plans, in compliance with procedures in place and propose changes and exceptions to policies in addition to extra assigned tasks such as internal recruitment, legal compliance & labor law, and personnel to name a few
- My analytical, customer focus, governmental relations, and performance appraisal skills helped me reduce the error margin with social security establishment to become 0-1% and participate in increasing job satisfaction for employees by conducting job satisfaction surveys that resulted in career changes for about 85% of the participating staff
- Performing / assisting in all personnel related functions in compliance with procedures in place.
- Successfully co created the Human Resources Department through using budgeting, organizational relations, multitasking, dedication to improvement, and strategic orientation skills, and helped in creating a suitable work environment
Providing sales force with all support needed to complete their jobs and insure customer's loyalty and satisfaction and consequently increase our market share to about 85% by improving the quality of service and dealing with customers' complaints within the pre-set time frame, by providing efficient solutions in coordination with the concerned parties