أنيس ZUBAIR VALAPPIL

• Management of Windows Server 2012 R2 Active Directory Users & Computers, including: OUs and GPOs
• Management of Office 365 suite (E mail, SharePoint, ODFB, Skype for Business etc) for administrative users.
• Provides Level 2 and 3 support for the escalated service tickets for Desktops, Laptops and HP MFP devices.
• Management of Veritas Backup Exectm 16 system.
• Management of Kaspersky Security Center 10 based Anti-virus portal and agents.
• Management of Avaya based LAN with Ethernet routing switch 4000 series.
• Management of Avaya based WAN with VSP 8400 series switches.
• Management of Avaya based Wireless LAN Orchestration System 7.5.7 with Access Point 9100 series.
• Management of AVAYA IPBX desk phones and Avaya E-quinox mobile application.
• Management of Locatel based IPTV system for in-house guests and public areas.
• Management of Tiger TMS (High Speed Internet Access for in-house guest)
• Management of Barracuda NextGen Firewall X400 & X300
• Management of HPE ProLiant DL360 &DL 380 Gen9 series.
• Management of Scala Digital Signage Content Management.
• Providing Level 1 and 2 support for user applications;

 Micros Opera (Property Management System)
 Micros Sun (accounting application)
 Micros Mc (Material Control)
 Micros Simphony (Retail POS systems)
 FCS E-Connect (Service desk)
 FCS Unicorn (Call accounting)
 FCS Phoenix (Voice Mail)
 Vingcard (Card operated locking system),
 ATS (Asset tracking system)
 eReg (Electronic registration and signage system)

• Monitor and analyze the reported incidents. Identify recurring problem areas and articulate trends for root cause analysis.Known Error database to be updated with the quick fixes / workarounds / solutions.
• Insure that IT support team hold up to date information before acting on any incident or service request. Ensure escalation and other sectional procedures are maintained.
• Coordinate with vendors, service providers and application support team to ensure a prominent level of system availability.
• Works with users to identify their needs and providing the solutions within established IT standards, SLAs and budget.
• Take in charge of IT Dept. while absence of IT Manager
• Assisted the IT Manager during pre-opening period in all IT Projects and involved in operation needs.
• Part of design, installation and configuration of the IT projects of the hotel such as Guest & Admin LAN and Wi-Fi network, IP Telephony, IP TV, Servers, Data Centre, CCTV, Security barrier & Patrol System, RFID Ving-Card door lock and RFID Elevator access Controller.

• Manage all IT systems which include LAN, WAN, Telephone and all related systems
• Administer and maintain server and LAN network equipment to ensure high availability and high performance of the systems.
• Support, monitor and troubleshoot all hardware, software problems
• Support and Troubleshoot Internet and Telephone related problems of guests in the Hotels and Suites
• User Support for Hospitality applications Opera, Sun, Vision, Material Control and VICAS systems.
• Install new software releases, system upgrades, and Keep all systems up to date
• Manage Sever based Antivirus and protect All the employee PC’s and Data from Viruses and malwares
• Performing and coordinating effective installation and performance of advanced operating system hardware and software
• Being responsible for managing the IT system to meet strategic goals
• Manage Hotel Wi-Fi connection and troubleshoot Wi-Fi related problems
• Maintains DHCP, DNS, OPERA, and other servers in our Organization
• User support to office productivity tools: Word, Excel, PowerPoint, Access…etc.
• Manage telephone system and conference equipment
• Supporting, Maintaining and AdministeringMicrosoftOffice365Exchangeserver
• ConfiguringOffice365companyEmail in OutlookandTroubleshootsissuesoccurs inEmail
• Involved and supported in several projects in hotel like Wi-Fi installation and Upgrading to internet performance for guest, Hotel Application upgrade.
• Monitor and ensured smooth operation of Wi-Fiwhich have 3500 users online via TIGER TMS
• And FortiGate 800C
• Configuring Vlans in Nortel Switches
• Installing ARUBA Wireless AP in guest rooms and configuring via Aruba portal.
• Managing FCS- Unicorn call accounting and 3rd party integration system
• Managing FCS-Phoenix system (which include voice mail for admin and guest line; auto wake-up call for guest; room status-update for housekeeping)
• Managing FCS- E-Connect system (Guest and Inter Department Request system)
• Trouble shooting and monitoring Symantec Backup Server

Installations, configurations and managing of windows desktop, software, MS office.
Configuration, maintenance and troubleshooting of Windows based solutions.
Management of user and computer accounts.
Installation & configuration of Anti-virus.
Providing and configuring LAN.
Troubleshooting LAN connectivity.