Travel Consultant
Holidayme
Total years of experience :3 years, 9 Months
Worked part time as Travel consultant.
My main duties daily are:
Organizing Outbound package Travels
Organizing Company Trips for small groups and large groups
Arrange Team Building such hotel bookings for companies
Follow up leads and gather information as per customer's interest
Advise clients about visa, guidelines and procedure.
Make sure client arrived at the destination and follow up needs.
Working remotely
Organizing Outbound package Travels
Attract customer from personal leads with B2B, B2C
Prepare leads provided by the company from company's CRM
Organizing Company Trips for small groups and large groups
Arrange Team Building such hotel bookings for companies
Follow up leads and gather information as per customer's interest
Advise clients about visa, guidelines and procedure.
Make sure client arrived at the destination and follow up needs.
Assigned at Front Office Concierge team and worked as Team Admin within concierge and bell desk while at the same time facing the clients queries and assisting guests.
Filing concierge and bell desk records
Arranging Team reports and daily mails
Monitoring Concierge department supplies and requests
Assist paperworks within concierge department to communicate with other departments
To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, approachable guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
To maintain open line of communication and co-ordination with related departments to ensure customers’ requests and complaints are handled effectively and efficiently
Fully knowledgeable of all services and amenities available in the hotel
Dedicated to assist in training of the Front Office Team to deliver excellence in all areas
Point of contact to handle customer complaints and feedback according to Jumeirah standards
Actively sell and promote the resort’s facilities first, then refer guest to other Jumeirah Properties and then only suggest other hotels if we cannot meet guest requested
Working as Team Administrative Secretary
Forecast and prepare business plan and strategy
Report daily sales and distribute to concerned mailing list
Elicit new business by phone for outbound and inbound sales.
Make and confirm reservations for tourist excursion and upsell special excursions.
Organizing and leading excursions and entertainment, offering sightseeing destinations.
Answer inquiries regarding information such as Trip schedules, inclusions, Guidelines and policies.
Confer with customers to determine their service requirements and travel preferences.
Promoting and marketing new added business
Dealing with customer queries and complaints.
Plan and conduct presentations along with department meetings
Identify and eliciting new client opportunities.
Interacts with guests and get to know the purpose of their travel and find solutions that make their travel as pleasurable as possible.
Ensures guests receive an engaging welcome, first class service and a pleasant comfortable experience as per the Hilton Standard.
Ensures guests’ requests are satisfied, anticipated and met beyond the guests’ expectations.
Updates the logbook with any appreciative and constructive information regarding interaction with guests.
Offers information pertaining to available services and facilities of the hotel and points of interest to the guests.
Record, file and update paperworks within the department that have to be submitted to the Front Office Team for daily meeting.
Communicate to clients in person, via email and by phone.
Answer Telephone queries from International or local calls
Communicate rental car quotes based on rates, estimated mileage, optional services and any requested insurance. Explain all policies and procedures.
Prepare all rental contracts and return documents accurately and completely.
Explain insurance policies.
Ensure cars are ready for the next client.
Responsible for daily cash and credit transactions, balancing and reconciling rental car accounts.
Ensure to service sales calls with prospective and existing customers.
Recommend modifications to existing customers related to transportation needs.
Worked at Front Office Department assisting Guest Relation and Information desk
Assigned to Executive lounge for assistance training and VIP handling
Giving information about Tourist spots, Markets and leisure places in Bangkok city or other nearby city for full day excursions.
Assisting arrival guest for checking in and checking out
Preparing Daily Report from the team to be shared for the daily Front Office briefing/
Assisting large group checkin such as airline crews arrival.
Connected with sales department, conducts rooms inspection with guests
In charge with TripAdvisor feedback interaction with guests complaints and guest feedbacks personal or through email.
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