Vice President
EXL Services
Total years of experience :18 years, 1 Months
• Spearheading a gamut of end-to-end operational activities from NOIDA & Philippines of 7 million Billing operations .
• Steering international operations for a multi-location back-office and financial project with a Back-Office Team of ~ 500 Employees.
• Framing effective transition plans and conducting project feasibility study to identify the processes to be transitioned
• Key driver of Transition Planning
• Accountable for identifying scope and defining solutions for the new operational scopes
• Reviewing quality and over all operational performance on agreed KPIs & SLAs
• Overseeing the P&L for the overall project and setting up all the internal function groups for this project
• Administering the activities of 2 AVP from NOIDA & Philippines
• Addressing the client escalated issues directly for recommending a viable solution
The Marketing job comprising of - Branding of the BPO / Media, Analyst communication / Account based Marketing/Crossing Sales of IT & BPO services / Actively involved with Pre-Sales team for closer of RFI & RPF
Setting up a Inside Sales Team for the BPO Sales Team / Planning Road Shows & Event Geo wise / Content writing & Collateral for the BPO unit .
Operation : Role: In-depth understanding of BPO Telecom services, Headed the Delivery which turned out to be the largest BPO Financial Backend B2B Project from India, US, UK, Germany & APAC as a part of large start up.
• Spearheading a gamut of end-to-end operational activities from NOIDA, Pune, Germany & United Kingdom
• Steering international operations for a multi-location back-office and financial project with a Back-Office Team of ~ 1800 Employees
• Heading end-to-end transitions from 7 countries - APAC, Germany, France, Italy, US, UK and Netherlands
• Framing effective transition plans and conducting project feasibility study to identify the processes to be transitioned
• Key driver of Transition Planning exercise for new deal and prepare transition responses for RFP
• Accountable for identifying scope and defining solutions for the new deals
• Reviewing quality and over all operational performance on agreed KPIs & SLAs
• Overseeing the P&L for the overall project and setting up all the internal function groups for this project
• Administering the activities of 3 Directors from NOIDA, Pune & UK
• Addressing the client escalated issues directly for recommending a viable solution
Dell Vendor Management managed Wipro as account .
Handling BT operations
Handling Tech Support for Dell and lead a large Team
Handling Sales & Marketing of products Govt & Private Ltd companies
Managed selling of Hardware PC's & Laptops .
Handled large accounts in Govt & Pvt companies .
I have passed out my MBA with 6.2 CGP Have Passed out my Bachelor of Commerce (Hons.) (1992 - 1995) Ravenshaw College, Cuttack with 68%